Although i agree with others on their customer service it is very good and their are others just as good. This thread is starting to make me want to vomit 
I just want a free beanie hat tbh
Or a thanks for all the positive comments 
It has been very good to read all of the positive comments - thank you Paul for yours
Good business of course is not just about being able to handle positive comments, but working with the majority of people to achieve a satisfactory outcome for them regardless of what has gone wrong or occurred.
We really try very hard to do this for all customers and appreciate the support that customers give to us even when something is less than ideal. It is sad that we have obviously not been able to do this for all of our clients all of the time, but this is the nature of business. The recent Facebook posts have brought out some of our disgruntled customers whom we thought had finished their previous Customer Service transaction with us as satisfied customers, some even emailing me to thank me personally - however their FB posts would suggest otherwise! I will be endeavouring to reach out to them all individually before we next conduct business with them to see where the divergence in 'satisfaction perception' has occurred and what we can do about it.
The internet can be a useful place for expressing opinions and experiences and it can be an education to watch the way differing opinions are expressed and received
- balancing this with respect and fairness is something the the CIU members seem to manage most of the time - this is where some other Social Media platforms/groups are, in my opinion, let down. I would not want to participate in a forum or group where personal attacks, foul language and abuse are considered to be valid business tools.
I have certainly learned a lot over the years from the input of the Forums and have also had weaknesses pointed out to me, both in my products and my business - Sometimes the points can be very personal
but if they are genuine, valid and do not have a different story behind them, then I will always look to try and learn and improve if possible. Bottom line is we are out to make money from the business of window cleaning - working with our customers is the only way of achieving this. If we have to take the step of stopping doing business with a customer this is a decision not taken lightly, but is always taken for good reasons.