[ScottScott]

Hi, can anyone help me please.

I was late in updating to the new software, I only did it last week, and since I have, the debt lists care not in round order. I've done a data fix many times but its not worked.

I've also sent 3 emails to support @ George but they haven't got back to me, I feel I cant wait any longer as this is a major issue for us.

Any help would be most welcome.

Thanks

[Roy Harding]

On the debt list screen top right there is the choice job order or date order, tick the one you want.

[ScottScott]

Hi Roy, thanks for replying, I have tried this, but it makes no difference. I have been using George for 6 years and like to think I know my way around it, but I have never encountered this before.
and to get no response from George support is very worrying.

[andyM]

http://www.cleanitup.co.uk/smf/index.php?topic=208637.0

[ScottScott]

http://www.cleanitup.co.uk/smf/index.php?topic=208637.0

Thanks for replying Andy,

Yes, I'm aware of that, I updated last week, and have had issues since then. Whether I bring a debt list up on screen or, print it off, its all out of round order.

[Bungle]

Hi Scott, I take it your name is Scott? George doesn't put things in order unless you opt for 'round order.' The problem is that if you've got hundreds of customers and adding new ones daily it really is a ballache to actually get your round in the order you want it. I would pay extra if they would add a drag and drop round order feature whereby you can move jobs into order in diary view.

[dazmond]

switch to cleaner planner mate.im so glad i did a few years ago.its much better software.

[Simon Trapani]

Or switch to Aworka.
That's what I did after 10 years of George.  Takes some getting used to but I feel either Aworka  or Cleaner Planner are the way forward.

Take the leap...

[ScottScott]

Hi Scott, I take it your name is Scott? George doesn't put things in order unless you opt for 'round order.' The problem is that if you've got hundreds of customers and adding new ones daily it really is a ballache to actually get your round in the order you want it. I would pay extra if they would add a drag and drop round order feature whereby you can move jobs into order in diary view.

Hi, yes my name is Scott. The job round order is perfect, and its easy to manage, its just the debt list that's given me problems, ie, next door neighbours are showing up on different sheets. Before the update, everything was fine. I don't know why George Support is not replying to any of my emails, I've sent numerous over the last week to various George email addresses but they're not replying to any of them, very worrying, as I cant go collecting until this is fixed.

Thanks for your reply.

[ScottScott]

switch to cleaner planner mate.im so glad i did a few years ago.its much better software.

Hi, I might just have to do that, although I've got about 900 customers on George and It works very well for me until now.

[ScottScott]

Or switch to Aworka.
That's what I did after 10 years of George.  Takes some getting used to but I feel either Aworka  or Cleaner Planner are the way forward.

Take the leap...
Yip, I might have to do that. A lot of research needed to pick the right 1 though. I also use Pocket George, is there any other software that can use a pocket type pc? as I give It to staff to use on a daily basis, and just sync at end of day.

[dazmond]

Or switch to Aworka.
That's what I did after 10 years of George.  Takes some getting used to but I feel either Aworka  or Cleaner Planner are the way forward.

Take the leap...
Yip, I might have to do that. A lot of research needed to pick the right 1 though. I also use Pocket George, is there any other software that can use a pocket type pc? as I give It to staff to use on a daily basis, and just sync at end of day.

you can use CP or aworka on your smartphones.its so easy and effortless to use.also theyll import all your customers and debtlists so you dont have to do it yourself.syncing is easy.

[8weekly]

Having tried CP and Aworka I would strongly recommend Aworka over CP.

[ScottScott]

Thanks very much to all who have replied., some good advice there.

Just to give you an update, Support @ George has gotten back to me and are currently looking into the issues. however, i'll be looking at either Cleaner planner or Aworka very soon with regard to switching my customer base to.

[Simon Trapani]

And I gotta say Chris at Aworka has unbelievable patience as I have bombarded him with so many questions/emails over the last couple of months. Sometimes he will even get back to me within minutes. 

Glad to see you're sorted...for now.

[George Systems]

Thanks very much to all who have replied., some good advice there.

Just to give you an update, Support @ George has gotten back to me and are currently looking into the issues. however, i'll be looking at either Cleaner planner or Aworka very soon with regard to switching my customer base to.

Hi Scott

I would point out that I replied to you last week but you didn't pick up the reply.

I'm currently waiting for a reply from you regarding the problem.

Paul
GeorgeSystems

[Bungle]

Thanks very much to all who have replied., some good advice there.

Just to give you an update, Support @ George has gotten back to me and are currently looking into the issues. however, i'll be looking at either Cleaner planner or Aworka very soon with regard to switching my customer base to.

Hi Scott

I would point out that I replied to you last week but you didn't pick up the reply.

I'm currently waiting for a reply from you regarding the problem.

Paul
GeorgeSystems

Any chance of drag and drop in diary view in the future Paul?

[George Systems]

Hi

There is already drag and drop in the diary view. It only changes the date order,  not the Round order - which would be very confusing for users (in my opinion).

Paul
GeorgeSystems

[Bungle]

Hi

There is already drag and drop in the diary view. It only changes the date order,  not the Round order - which would be very confusing for users (in my opinion).

Paul
GeorgeSystems

I beg to disagree. I spend a lot of time trying to work out an order to do my round when I'm looking at a screen where newer jobs are at the bottom of the list and I want to move them further up on that day.

[The Jester of Wibbly]

There is a round order button in the settings menu. All new customers are auto put at the bottom to allow you to move them into proximity order.