big red stain!!! NOT....
« on: June 04, 2006, 11:22:38 PM »
--------------------------------------------------------------------------------
Hi there everyone,
we have just done a clean for a lady who has an absolutely gorgeous house and she was very picky about how it should be cleaned- no water drops to be left on the taps or any sanitary ware etc...
As we cleaned the house we picked up one of those plug-in air fresheners that had been left unplugged (not by us) on top of a side board. It had leaked all over and stripped the polish of the surface and as we moved it a drop (very small may I add) fell on her carpet.
We cleaned it up best we could (it was a feint orange mark by the time we finished and she had a pure wool carpet so we didn't chance using and strong chemicals) and left her detailed description of what happened. She called up later on saying there was a massive red stain on her carpet and what were we going to do about it?
I am 100% sure that it was not a big red stain but she is very insistant that we have ruined her carpet and says that she has spoken to the company which provided the carpet and they say that nothing can be done to remove the stain!! Is this true?
Also, are we to blame for this as the plug-in was left by her and we always go through with new clients about leaving anything dangerous things lying around before we even do the clean.
Dont know what to do about this... Maybe she's after a new carpet and thought we could be scape goats or something... any advice much appreciated x