[p1w1]

Well opened the box in excitement only to find 1 of the cables damaged  , so now waiting on wcw to see how to resolve it so going to manually be winding in for a little longer.
Just for the record it does come with a handle to manually wind in if needed.
First impressions it looks well built and big,  a little bit of a poor paint finish in a couple of areas and the fittings needed for the hoses did come with it apart they sent the wrong jubilee clip for fitting the hose to the inside of the reel.

Could you not agree to some sort of discount with wcw  and then replace the cable yourself ?

I did try that approach and was happy to do so but after wcw had spoken to whoever, they said it would have to be returned as they didn't want to take any risk in case there was any other issues as it shouldn't have got through the manufactures quality control in the first place (fair enough i suppose, also not sure if it would have any issue with the warranty for the future).
 I have to say that wcw have handled the whole issue brilliantly and cant fault there service at all they have been quick in there response to the issue and have organised for someone to come and collect it today, Although this was my first order with them it hasn't put me off ordering from them in the future. Unfortunately its just one of those things that happen time to time  but its these sort of issues that show you how good a company really is in customer service and they have been excellent.

Unfortunately they haven't any more in stock so have had to take the refund and have ordered one from waterworks.

[Tony dunmall]

Thanks best I'll order one later tonight

[Jays Window Cleaning]

Hi guys did you get your power up hd from water works ? Got mine today all rigged up the only thing is it came with 8mm barb going into the reel as well inside the reel . I've micro bore hoses which I have fitted using a jubilee clip don't use o clips unless from gardiners as mentioned by another member on here . Not much room in side the reel it's self . I don't know weather to replace the original 8mm barb going into the hose reel or change the fitting on my Shurflow pump There must be a reason they sell these fitted with 8mm mini bore fittings going into the reel .

[Don Kee]

@ Jay, how long did yours take to get to you from the day you originally ordered it?

Mate of mine (genuinley not me before someone starts!  ) had his ordered on the 6th of Feb through WCW (which I believe are supplied via waterworks..?) and after orginally giving a lead time of 48hours, it got held back a week (fair enough) found out today that's he's got to wait until end of next week now, but with no definitive date, just a "hopefully by the end of next week"

[Jays Window Cleaning]

I got a refund mate . Ordered from waterworks website came 2 days later . We chuffed with it ..
Jordan from water works said to me he has a load in stock . I checked before I ordered .  WCW services was fantastic and got my refund with no problems . So will be buying from  them in the future

[nathankaye]

I use this reel from purefreedom. Can i adapt this and how?
Any links would be appreciated.