[JSMC]

Whenever  i ask people to use address as reference all i get is their name. Annoying as hell trying to figure out who is who.

They just pay into normal account. Im wondering if this might be problem.

[Rob clarke]

Whenever  i ask people to use address as reference all i get is their name. Annoying as hell trying to figure out who is who.

They just pay into normal account. Im wondering if this might be problem.

I get their name but if I click on it I get there address as well

[dazmond]

most put their address but some just their names!luckily i know these customers and have their full names in cleaner planner.

in the past some have just put "window cleaner".how stupid eh?

its not just us window cleaners that can be a bit thick sometimes!

[Ian101]

its when they use my address as the reference wtf ..... got 2 like this 

[nathankaye]

Its even more fun with the likes of paypal friends n family. I get code names or fancy made up names ie, babymaker!
I have no idea till i leave a note for 2 payments and get a message that they have paid me, then they leave their name so i know. It peeves me that they blame me for not knowing 

2nd, im fed up of people who no doubt pay all their bills by direct debit. Yet for some reason when window cleaner whi theyve known for yrs ask them to pay online, they stupidly say no ss they dont like giving their details out. The complete muppets!! I explain its me who takes the gamble giving them my sort code n a/c number but they still dont feel comfortable!!!

[slap bash]

Surely you have a list of customers addresses and their names and mob no. or home number. And you think you are professional.Come on do things right and you will not have these problems.

[Tom White]

Whenever  i ask people to use address as reference all i get is their name. Annoying as hell trying to figure out who is who.

They just pay into normal account. Im wondering if this might be problem.

Click on the payment line and hopefully the line entry should open up and show you a reference; the first line of their address.

[Soupy]

Surely you have a list of customers addresses and their names and mob no. or home number. And you think you are professional.Come on do things right and you will not have these problems.

You can have as much information as you like, if Mrs Smith sends a bacs payment with the reference 'window cleaner' it's still going to be difficult to know exactly who's paid you.

[nathankaye]

Whenever  i ask people to use address as reference all i get is their name. Annoying as hell trying to figure out who is who.

They just pay into normal account. Im wondering if this might be problem.

Click on the payment line and hopefully the line entry should open up and show you a reference; the first line of their address.

Why dont people understand that banks do not give out personal information. If you click on the details and more info is given, thats because the client has remembered to do so.
Personally ive worked round it by asking for the client to txt me when they make their first payment and to leave me their reference name so i can enter it in my books. That way, i kno who the babymaker on paypal actually is or my "r2d2" client is as well.

[richard groves]

Whenever  i ask people to use address as reference all i get is their name. Annoying as hell trying to figure out who is who.

They just pay into normal account. Im wondering if this might be problem.

I think you maybe right it happens to me too.
I use nationwide building society account.
even though some customers fill in a reference, they never show on my statement ( I think this is a ploy by nationwide to discourage people from using their accounts for business ).
I do as Nathankaye does and request text when first payment sent, that way I can record their details however they show up on my statement - sometimes its even been their partners account and a different surname to the one they gave me, even more confusingly if they pay in to my nationwide account from a nationwide account then all I get is an account number and not even their name  .

[JSMC]

My account is also nationwide.

[richard groves]

My account is also nationwide.

annoying isn't it ? but we should count ourselves lucky we are not being shafted by banks charging business customers £85 per month ! 

[JSMC]

Yeah nationwide informed me my account doesnt have function to give more info regarding reference of address.

[Soupy]

Yeah nationwide informed me my account doesnt have function to give more info regarding reference of address.

Is that a business account?

[Soupy]

My account is also nationwide.

annoying isn't it ? but we should count ourselves lucky we are not being shafted by banks charging business customers £85 per month ! 

For me the references would be worth £85+ easily. I would need some kind of system for identifying the payments, 50% of my customers pay by BACS, that would be many hours of admin.

[AuRavelling79]

My payment slips I leave with the customer say:

(Please use your surname, house name/no./road - in that order as far as space allows - as your ref. details)

So depending on what they are allowed by their bank if Mrs. Evans of 18 Cherrytrees Avenue pays me then I will get something like "Evans 18 Cherr" which is enough for me to identify. If its Mr Cholmondley-Warner I will get "Cholmondley-Wa" but no address.

But who really has a Cholmondley-Warner on their round anyway? Certainly not more than one!

And yes I sometimes get "Window Cleaner" or my name as ref detail!

[richard groves]

My account is also nationwide.

annoying isn't it ? but we should count ourselves lucky we are not being shafted by banks charging business customers £85 per month ! 

For me the references would be worth £85+ easily. I would need some kind of system for identifying the payments, 50% of my customers pay by BACS, that would be many hours of admin.

the account holder / payees name is the reference in most cases, usually I only have an issue with bacs from another nationwide account as only an account number is given but I record that in George just the same. As nathankaye already mentioned  ask new customers to text when first payment made - as long as they do and you keep on top of things its rarely  a problem compared to giving away £85 of earnt money a month.

[richard groves]

Yeah nationwide informed me my account doesnt have function to give more info regarding reference of address.

Is that a business account?

No, don't think nationwide do them anymore - probably their reasoning behind not having reference facility. Years ago I asked if I could have my business name added to account ( because had recieved a couple of cheques wrongly written to business name and not myself ) they wanted an opening balance of £3000 to faciltate that. Their way of actively discouraging business use I presume, afterall they are a building society but thats why I like banking with them.

[Soupy]

My account is also nationwide.

annoying isn't it ? but we should count ourselves lucky we are not being shafted by banks charging business customers £85 per month ! 

For me the references would be worth £85+ easily. I would need some kind of system for identifying the payments, 50% of my customers pay by BACS, that would be many hours of admin.

the account holder / payees name is the reference in most cases, usually I only have an issue with bacs from another nationwide account as only an account number is given but I record that in George just the same. As nathankaye already mentioned  ask new customers to text when first payment made - as long as they do and you keep on top of things its rarely  a problem compared to giving away £85 of earnt money a month.

In no way I'm I trying to come over as a 'big shot' but the reality is that with the volume of customers and therefore payments we receive just names or even text messages isn't really feasible.

[richard groves]

My account is also nationwide.

annoying isn't it ? but we should count ourselves lucky we are not being shafted by banks charging business customers £85 per month ! 

For me the references would be worth £85+ easily. I would need some kind of system for identifying the payments, 50% of my customers pay by BACS, that would be many hours of admin.

the account holder / payees name is the reference in most cases, usually I only have an issue with bacs from another nationwide account as only an account number is given but I record that in George just the same. As nathankaye already mentioned  ask new customers to text when first payment made - as long as they do and you keep on top of things its rarely  a problem compared to giving away £85 of earnt money a month.

In no way I'm I trying to come over as a 'big shot' but the reality is that with the volume of customers and therefore payments we receive just names or even text messages isn't really feasible.

That's OK I understand that.
You've staff and I'm a sole trader,