[Leeds]

Did a patio pressure washing job from a referral two days ago. Had no outside tap, so ran a hose into the kitchen and used an adapter to plug it into the tap. No leaks. Did job, even got tipped due to how happy she was with it.

Get a call from her daughter today "your pressure washer has leaked as there's water under the lino in my mum's kitchen, gonna have to rip it up and get new one, also I'm not happy with how much she paid, I don't think it's worth that."

I said I didn't see a leak when I was there, (but how much could lino cost for 3 square ft of floor) but I'm happy to pay for getting new one.

I don't know if she's trying it on or what. How would you deal with this kind of issue? Refund?

[jk999]

I would go round have a look to see if it's possible that I could have caused the problem if so then I would pay for new lino, but my personal opinion is i wouldn't have run hose into someone s house

[nathankaye]

I would go round have a look to see if it's possible that I could have caused the problem if so then I would pay for new lino, but my personal opinion is i wouldn't have run hose into someone s house

Ditto. Ive recently expanded into pressure washing as well. My machine is also tap drawn, no intrim pump and only 8lpm.
I have a number of customers on a water meter and so as im targeting existing clientele, i dont think its right to charge them x amount and then run up their water bill as well.  I have a 500l tank in van and pump does 5/6 lpm and so i turn down psi and still does a good job, just longer time ways. Also make sure its only a small job.
Something to consider for those potential customers with no out door taps perhaps?
Or feed in into a water butt with a ball valve and like mine, gravity feed it. Better than above option. Food for thought

[Ian101]

 i dont think its right to charge them x amount and then run up their water bill as well.
[/quote]

really ?? its their patio ............ 1000 litres cost under a fiver ... don't ever feel guilty or ashamed of charging proper money for a proper job ... I used to till I got my head around the fact  I didn't need to feel guilty for getting paid a lot of money for not very much work

[jlkw]

I think she's trying it on I bet the washing machines leaked

[lal]

I think she's trying it on I bet the washing machines leaked

+1

[duncan h]

I think she's trying it on I bet the washing machines leaked

+1

+2
Go round and have a look. It was dry when you finished the job

[Shane sharples]

Maybe you didn't tighten everything up properly when you took your adapter off , then when she put her washing machine / tap on , it started leaking after you went?

[Smurf]

Best practice I've found is to avoid domestic pressure washing jobs if they don't have an outside tap regardless how small/large the job is. I'm reluctant to also take on jobs now when a tap is fitted inside their garage instead of on an outside wall too as most I've found the taps/connections tend to leak so is another hassle I can do without.

[johnny bravo]

pop round and check her appliances where there are water connections under the sink,   if you just put it on the tap outlet i cant see it being your fault