[Plankton]

Sabotage?

[nathankaye]

The annoying thing is, when i first contacted them (pure freedom) i was told by them, that a chap had same problem but his hose was only 4wks old. 

Why would they tell you that if they don't want to know about yours?

Because it was when i first contacted them and by the receptionist. Because a wk later when i phoned them to question why ive not heard from them, they were whistling a different tune then.

[Smudger]

Surely you wanted opinions ? It's difficault to tell from the blurry photo what the general state of the hose is in, people have offered possibilities for my part an inherent defect that causes delamination normally occurs in the first couple of months, hence the 4 week guy got replacement it would be clear that a defect has happened and that the hose overall would be like new.
Secondly, at virtually a year, it's not worth the hassle and time when its £45 to get a brand new one.
( regardless of what was wrong with it )

Darran

[8weekly]

I actually think it's remarkable that hose lasts a year with the abuse it takes every day. It's ridiculous to be making such a fuss.

[SeanK]

I actually think it's remarkable that hose lasts a year with the abuse it takes every day. It's ridiculous to be making such a fuss.

So what would you rather spend your money on, a hose that's lasts two or three years or one that lasts eleven months ?
Who would you rather spend your money with, a company that cares about their customers or one that doesn't want to know
after the money has changed hands ?
At the end of the day Pure freedom cant even be bothered to make a decision on the matter one way or the other which is
not what I would call any type of customer service.
I also guarantee that most on here would be making a fuss if all they where getting from a hose rough handling or not was eleven months.

[Soupy]

11 months?

Par for the course I'd say.

[SeanK]

11 months?

Par for the course I'd say.

Seriously change your supplier or stop using pole hose, there's no reason why you shouldn't get four or more years  from
a quality reinforced hose.
I actually took a 3 inch chunk out of my hose down to the string about 20 meters in and bought a repair fitting encase it started to leak, this was three years ago and I still haven't used it.
The hose is starting to kink in places because of wear but all I need to do is take it off the reel and start using the opposite end,
that way I might even get another 4 years from it.

[Soupy]

11 months?

Par for the course I'd say.

Seriously change your supplier or stop using pole hose, there's no reason why you shouldn't get four or more years  from
a quality reinforced hose.
I actually took a 3 inch chunk out of my hose down to the string about 20 meters in and bought a repair fitting encase it started to leak, this was three years ago and I still haven't used it.
The hose is starting to kink in places because of wear but all I need to do is take it off the reel and start using the opposite end,
that way I might even get another 4 years from it.

My supplier (Ionics) recently changed theirs from orange to a funny looking baby blue colour. Personally I don't believe that about 1 year hard usage (trust me when I say the usage will be extremely hard - all weathers, employees as apposed to personal usage Scottish winters etc) is less than should be expected.

[nathankaye]

I am tight with money, like most i have a family. Young family, 2 in nappies (new born n 1 half yr) price of a hose will oay for no end of nappies or baby stuff or toys for ickle ones. If it was wear n tear i can accept that and buy another one. I dont mind spending on work stuff as it will make me money, but this isnt and its a matter of principle!  I dont mind the drama and feel vindicated when it is sorted, too many people (british culture) bend over and take it up the .......either cant be fussed or just used to it.   Im not one of them.

It is a reinforced hose. Ive glued it at mo with a flexible strong bonding glue but wont last.  Tho i like idea of swapping ends on reel. Will do that this wknd. Cheers for the idea

[Smurf]

Is that hose still for sale on the pf website as I had a look recently and can't see it?

[Soupy]

http://www.purefreedom.co.uk/hose-hose-reels/hose/100m-x-8mm-hi-vis-hose-green.html