https://www.osha-clean.com/partner-terms.html sure makes an interesting read.
Any comments chaps?
Partner Terms & Conditions
1. Introduction
1.1 These terms and conditions shall govern the contract between you (Partner) and Osha Clean Ltd.
1.2 Osha Clean Ltd are registered in England and Wales under registration number 08645957, and our registered office is at Thompson & Co Shiretown House, 41-43 Broad Street, Hereford, Herefordshire, HR4 9AR.
2. Definitions
2.1 “Partners” or “You” for the purpose of this contract will mean you, the supplier of services for bookings made through the osha-clean.com website.
2.2 “Website” for the purpose of this contract will mean
www.osha-clean.com.
2.3 “Services” for the purpose of this contract will mean window cleaning services.
2.4 “Us” or “We” for the purpose of this contract will mean Osha Clean Ltd.
3. General Terms
3.1 Once a request has been submitted through our website, a notification email and or text containing the following information will be issued to all Partners covering the postcode area and days available as provided by you:
(a) Address of property including Postcode
(b) Number of windows declared by customer
(c) Number of patios doors declared by customer
(d) Type of property as declared by customer
(e) Number of floors as declared by customer
(f) Price upon satisfactory completion of job
(g) Preferred day for job to be completed upon
3.2 It is the responsibility of the Partner to notify us of any changes to the areas that are covered and the days to which you are available for requests to be sent you.
3.3 It is imperative that any requests accepted by you are fully completed. Following three failed attendances for requests that have been accepted by the Partner, we reserve the right to cancel our agreement with you without any notice period.
3.4 If you are able to accept the service request an email or text reply to Osha Clean Ltd should contain the date on which you will be attending the job.
3.5 All services provided by the Partner must be performed to the utmost of care, professionalism and quality.
3.6 Evidence of attending and completing the accepted service is the responsibility of the Partner. As an example, this can take form of a time/date stamped digital photograph of the property and or confirmation from the homeowner.
3.7 Following each service delivered, it is required that an Osha Clean card, supplied by Osha Clean Ltd, is completed and hand posted at the property.
3.8 Once a service is fulfilled, it is required that you notify us by email (
hello@osha-clean.com) or text with the job reference so that payment can be obtained from the customer.
3.9 It is required that you will be in possession of all the adequate materials to perform your service to the highest standard.
3.10 Any damage to property, personal injury or disputes are fully liable by you.
3.11 You agree, for as long as the agreement between you and Osha Clean Ltd is in force, that for a period of six months thereafter that you will not:
(a) Approach or perform any services directly with any customer introduced through Osha Clean Ltd
(b) Receive or request direct payment from a customer other than through Osha Clean Ltd.
4. Payments and Pricing Structure
4.1 All payments due to you will be made by BACs transfer to the nominated Bank Account the first Friday no sooner than seven days of receipt from the customer.
4.2 Any disputes made by a customer will result in that payment being suspended until a satisfactory conclusion is reached by all parties.
4.3 The pricing structure charged is set and cannot be altered due to specific Partner requirements. The pricing structure can be obtained upon request to Osha Clean Ltd.
5. Complaints
5.1 Osha Clean Ltd views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the organisation that has made the complaint.
Our policy is:
• To provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint
• To publicise the existence of our complaints procedure so that it is clearly known how to contact us to make a complaint
• To make sure everyone at Osha Clean Ltd knows what to do if a complaint is received
• To make sure all complaints are investigated fairly and in a timely way
• To make sure that complaints are, wherever possible, resolved and that relationships are repaired
• To gather information which helps us to improve what we do
5.2 A complaint can be received by Osha Clean Ltd verbally in person, by phone (07940 548611), by email (
hello@osha-clean.com) or in writing directly to Osha Clean Ltd, Skylon Court, Coldnose Road, Rotherwas, Hereford, HR2 6JS.
5.3 All complaint information will be handled sensitively, shared appropriately to those who need to know and following any relevant data protection requirements.
5.4 All complaints will be dealt with in a responsible timescale and a decision will responded to in writing.
6. Notice Period
6.1 It is required that Partners are to notify Osha Clean Ltd of their intention to cancel their agreement with a four weeks’ notice period.
6.2 The notice period will commence upon receipt at Osha Clean Ltd.
