[dazmond]

........this is a first for me in 6 years of wfp.........a customer comes out as im on my way over to start his neighbours house"erm...i think we ll leave the windows in future.we are going to try someone else as my wife reckons you ve scratched the glass on 2 upper windows round the back".

these are recently fitted new windows about 3 months old.i basically said its very common for people to have new windows fitted and to see scratches in bright sunlight that have been there since the windows were fitted.(it was very sunny this afternoon)im adamant i havent scratched the windows.i couldnt take a look as he had 3 landscapers digging the garden/patio up round the back.

this was a £16  monthly job that ive been cleaning for around 7 years.good as gold good paying customer.

im pretty miffed TBH.if in doubt!BLAME THE WINDOW CLEANER!

[M & C Window Cleaning]

I've seen some pretty poor quality double glazing fitted in my time. Everything from scratched glass, to units that ware poorly cleaned before assembly. On two occasions I've come across hand prints on the inside of double glazed units. Trouble is if the damage is to the outside of the glass and you don't see it and bring it to the customer's attention before you clean it, it can be difficult to convince them you didn't or couldn't have done it. I've lost a handful of customers over the years that have accused me of damaging their windows. A couple have even accused WFP of causing the seals to blow on their windows. I tried explaining that they would have blown whichever method I used as they don't last forever. But once they get an idea in their mind that wfp is to blame it can be very difficult to persuade them otherwise.

[Dave Willis]

Ruthless customer puts window cleaner in his place.

[stevon]

this can be a pain

[Cookie]

........this is a first for me in 6 years of wfp.........a customer comes out as im on my way over to start his neighbours house"erm...i think we ll leave the windows in future.we are going to try someone else as my wife reckons you ve scratched the glass on 2 upper windows round the back".

Sounds odd... So does the husband believe you scratched the glass? I reckon he's 'under the thumb' and has been told to pass the message onto you. I had something similar last year whereby the husband thought WFP had left some smears on two upper windows but his wife didn't seem to agree with him ...

[Nick Day]

The problem seems to be that the scratches are never on the inside.

[CleanClear]

........this is a first for me in 6 years of wfp.........a customer comes out as im on my way over to start his neighbours house"erm...i think we ll leave the windows in future.we are going to try someone else as my wife reckons you ve scratched the glass on 2 upper windows round the back".

these are recently fitted new windows about 3 months old.i basically said its very common for people to have new windows fitted and to see scratches in bright sunlight that have been there since the windows were fitted.(it was very sunny this afternoon)im adamant i havent scratched the windows.i couldnt take a look as he had 3 landscapers digging the garden/patio up round the back.

this was a £16  monthly job that ive been cleaning for around 7 years.good as gold good paying customer.

im pretty miffed TBH.if in doubt!BLAME THE WINDOW CLEANER!

I think the thing that miffs you in these situations is not whether or not you scratched the glass, and i've no doubt for a minute that you did. I'd think it was during installation or transport, but leaving that aside they don't ask you to fix anything, question you, ask your advice or anything. Like Cillit bang...................bumf !!!! You're gone !!!     They'd be gone out my head too, i wouldn't give it another thought.

[CleanClear]

The problem seems to be that the scratches are never on the inside.

Most if not all modern units are now installed from the outside. And the outside of the glass is where all the handling, pushing of the pane takes place. Along with putting a hand on it while you belt the beading in with a rubber mallet.................

[DaveG]

The thing that miffs me is you cleaned the windows while the landscapers were digging up the garden. .

[CleanClear]

The thing that miffs me is you cleaned the windows while the landscapers were digging up the garden. .

.i couldnt take a look as he had 3 landscapers digging the garden/patio up round the back.

[dazmond]

The thing that miffs me is you cleaned the windows while the landscapers were digging up the garden. .

i didnt clean his windows!i was going to skip his this month anyway due to landscaping work.

[dazmond]

Ruthless customer puts window cleaner in his place.

 

[DaveG]

The thing that miffs me is you cleaned the windows while the landscapers were digging up the garden. .

i didnt clean his windows!i was going to skip his this month anyway due to landscaping work.

My bad Daz.. I misread your post, I thought you had cleaned them when custie approached you 

[Jonny 87]

The problem seems to be that the scratches are never on the inside.

Most if not all modern units are now installed from the outside. And the outside of the glass is where all the handling, pushing of the pane takes place. Along with putting a hand on it while you belt the beading in with a rubber mallet.................

That along with the fact that they seem to get covered in silicone and general dirt, that I've then seen builders take a rusty blade too.

This is where the damage is done.

A wfp brush with water running will never scratch glass.

You would have to trap something harder than glass (like sand or grit) onto the glass and drag it across the window.

The water washes all the grit away so that doesn't happen. Only time I've seen wfp scratch glass is when the stock comes in contact with the glass.

[dazmond]

...and what are the chances i scratched 2  NEW WINDOWS that ironically enough  had not long been fitted.

[robbo333]

It is a bit crap that you build up a relationship with a customer and provide years of good service and they don't even have the decency to consider that it may NOT have been you. If it was me I would try and go back and see the scratches for myself, just for peace of mind.

[johnny bravo]

you can sometimes pick grit up off ledges etc keeping in brush

[stan stansfield]

The problem seems to be that the scratches are never on the inside.

Most if not all modern units are now installed from the outside. And the outside of the glass is where all the handling, pushing of the pane takes place. Along with putting a hand on it while you belt the beading in with a rubber mallet.................

all my new windows are installed from the inside with the beading on the inside

[CleanClear]

The problem seems to be that the scratches are never on the inside.

Most if not all modern units are now installed from the outside. And the outside of the glass is where all the handling, pushing of the pane takes place. Along with putting a hand on it while you belt the beading in with a rubber mallet.................

all my new windows are installed from the inside with the beading on the inside

You checked for silicon and scratches ?

[nathankaye]

Sadly this is just one of the many of the reminders, that regardless of building a working relationship up, only for it to shatter and pain fully remind us in clear terms as just being workers nothing more.
We always get framed.........
Sorry, ran out of lead,,,, mean lines