Old (Georgian?) building in Newmarket, offices for 8 or 10 small businesses. Quoted for 3 hard floor jobs, totalling nearly £5k, each roughly equal value.
Customer a real PITA when doing the job ("can you go over that bit again" "have you tried solvent on that bit", etc, etc). All work done, to their satisfaction, taking at least 2 days more time than estimated. First invoice paid. Second invoice, £168 withheld, third invoice unpaid to date.
£168 related to a line in our quote for materials to cover an outside area. We had advised waiting 'til better weather, or go-ahead in winter with covers (to allow drying between clean & seal), at extra cost of £168 - no charge for labour setting it all up (half a day's work). At payment he objected "I don't pay bricklayers for the hessian they use to cover their work". We pointed out it had been specifically itemised in the quote. He came back that we'd damaged his gate, (and he does have CCTV showing our van nudging the gate - back in November - when the handbrake allowed it to roll forward, but we don't believe any damage was done). His charge for damage just a bit over the £168.
So - anyone asking for a quote that fits the description, please message me and I'll let you have details.
What would you do? Remember, still £1,800 due. Absolutely fuming.