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WGB

  • Posts: 311
GoCardless Question
« on: October 27, 2015, 11:11:55 am »
Have recently got a gocardless page on my website for customers to set up a direct debit, but the problem is when the do set up through my website it only shows their name and email address on my side and i dont know which customer its from especially eastern European and customers with same surnames, Which means i have to email them back and ask for address which sometimes takes them a few days to reply. So my question is, is there another way which makes it easier for me to identify them? Can i get them to put there address in when signing up which shows on my end? Could of swore i seen this on someone elses website before?

Thanks Wayne 

p1w1

  • Posts: 3873
Re: GoCardless Question
« Reply #1 on: October 27, 2015, 01:44:05 pm »
They probably use cleaner planner if shows on their website.  It's a bit of code linked with go card less so you can see who's set it up.