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Spruce

  • Posts: 8646
Re: When a customer dies
« Reply #20 on: October 15, 2015, 05:14:27 pm »
All you can do is push your invoice through the door, someone will be checking/looking after the house.
You may get paid and asked to carry on cleaning while the estate is being sold.
You may not hear from them again, over the years I've had both.
Whatever the property is worth and who is going to be the benefactor ain't any of your business.
If you lose out, it's just one of those things.
Tony

^^^ my experience as well.
Success is 1% inspiration, 98% perspiration and 2% attention to detail!

The older I get, the better I was ;)

AuRavelling79

  • Posts: 26588
Re: When a customer dies
« Reply #21 on: October 15, 2015, 05:25:34 pm »
Had a good run for my money recently.

Mrs Gold canvassed while I was cleaning and this old boy living in a big run down old 17th century house asked for a quote so I go over and as he only used the downstairs for him and his housekeeper he agreed to have the whole lot done for £40 every year and then the downstairs every 8 weeks at £20.

Did the first clean and he gave me £60 "because they were so dirty".  Went back 8 weeks - later no reply I cleaned the downstairs and put bill through for £20. No payment.

Left it and went back 8 weeks later to find middle-aged woman (daughter?) cleaning up and she says Mr F. died here's £40 to cover last and this clean - can you carry on until further notice when we sell. I got a years worth of cleaning plus a full clean at £40 paid by the solicitors for the estate and then met the daughter by chance who said it's just been sold. Gave me £20 and said give it a clean for the new owners they're due in tomorrow.

Went back 8 weeks later to find scaffolding up and nice new owner lady says when we finished renovating you can clean for us please.

I only ever met the original old guy once at the start - funny how it goes.
It's a game of three halves!

Spruce

  • Posts: 8646
Re: When a customer dies
« Reply #22 on: October 15, 2015, 05:30:28 pm »
When my Mom died I had to pay the doctor's call out to certify her death.  The NHS no longer viewed her as a patient.

I guess that the same applies. We rely on the good nature of relative/executors to settle the account. 
Success is 1% inspiration, 98% perspiration and 2% attention to detail!

The older I get, the better I was ;)

Smurf

  • Posts: 8538
Re: When a customer dies
« Reply #23 on: October 15, 2015, 05:57:12 pm »
Had a good run for my money recently.

Mrs Gold canvassed while I was cleaning and this old boy living in a big run down old 17th century house asked for a quote so I go over and as he only used the downstairs for him and his housekeeper he agreed to have the whole lot done for £40 every year and then the downstairs every 8 weeks at £20.

Did the first clean and he gave me £60 "because they were so dirty".  Went back 8 weeks - later no reply I cleaned the downstairs and put bill through for £20. No payment.

Left it and went back 8 weeks later to find middle-aged woman (daughter?) cleaning up and she says Mr F. died here's £40 to cover last and this clean - can you carry on until further notice when we sell. I got a years worth of cleaning plus a full clean at £40 paid by the solicitors for the estate and then met the daughter by chance who said it's just been sold. Gave me £20 and said give it a clean for the new owners they're due in tomorrow.

Went back 8 weeks later to find scaffolding up and nice new owner lady says when we finished renovating you can clean for us please.

I only ever met the original old guy once at the start - funny how it goes.

Indeed

Susan Dean (1stclean)

  • Posts: 2064
Re: When a customer dies
« Reply #24 on: October 15, 2015, 06:32:57 pm »
we just wear the cost , were not that skint we have to chase a grieving family for money , a lot of them do phone to cansel and ask did they have any thing outstanding ? I will tell them the bill and tell them we wont take any money from them !!!

but if the would like to drop a few pounds in  a help the heros box or mcmillen nurses box instead works a treat , keeps them on side and sometimes even gets you there job !







8weekly

Re: When a customer dies
« Reply #25 on: October 15, 2015, 06:49:22 pm »
we just wear the cost , were not that skint we have to chase a grieving family for money , a lot of them do phone to cansel and ask did they have any thing outstanding ? I will tell them the bill and tell them we wont take any money from them !!!

but if the would like to drop a few pounds in  a help the heros box or mcmillen nurses box instead works a treat , keeps them on side and sometimes even gets you there job !
Or in Help for Refugees charity?

G Griffin

  • Posts: 40745
Re: When a customer dies
« Reply #26 on: October 15, 2015, 08:05:33 pm »
I go to the wake and eat a load of buffet.
Cry a few times, say 'I can't believe he/she has gone' and you might get a few brandys bought for you  as well.
⭐⭐⭐⭐⭐⭐

sunshine windows

  • Posts: 2361
Re: When a customer dies
« Reply #27 on: October 15, 2015, 08:34:31 pm »
^^ :D :D :D :D^^
To climb mount fuji you must first find a path
(Swindon, Wiltshire)

www.sunshinewindowcleaning.co.uk
www.sunshinesoftwashing.co.uk

AuRavelling79

  • Posts: 26588
Re: When a customer dies
« Reply #28 on: October 15, 2015, 08:36:07 pm »
we just wear the cost , were not that skint we have to chase a grieving family for money , a lot of them do phone to cansel and ask did they have any thing outstanding ? I will tell them the bill and tell them we wont take any money from them !!!

but if the would like to drop a few pounds in  a help the heros box or mcmillen nurses box instead works a treat , keeps them on side and sometimes even gets you there job !
Or in Help for Refugees charity?

 ;D ;D ;D
It's a game of three halves!

Smurf

  • Posts: 8538
Re: When a customer dies
« Reply #29 on: October 16, 2015, 04:25:26 pm »
I go to the wake and eat a load of buffet.
Cry a few times, say 'I can't believe he/she has gone' and you might get a few brandys bought for you  as well.

Me too...I attend just out of respect if I know them very well and I also like the free food and booze  ;D

nelly

  • Posts: 93
Re: When a customer dies
« Reply #30 on: October 24, 2015, 11:49:51 am »
I personally would write the outstanding debt off, out of respect a gesture for their custom over the year's ,maybe post a invoice with a card saying sorry about the loss of a treasured customer,the family may pay you off , if you want it that badly .

Smurf

  • Posts: 8538
Re: When a customer dies
« Reply #31 on: October 24, 2015, 12:11:36 pm »
I supposed it all depends if you knew/liked them well enough or not.