[Katy]

Now, before anybody jumps on me, Im just enquiring because I haven't done any calling for about a year for window cleaners - I was just interested to know, me being out of the loop for a long time whats been happening? contracts picked up? deals secured?  Its a genuine question....

[CleanClear]

Now don't jump on me either as i'm just casually enquiring........did Telesales work for you ?

[tlwcs]

Now don't jump on me either as i'm just casually enquiring........did Telesales work for you ?

Lol 

[Katy]

ok

[ascjim]

If you have done it before, you should know if it is worth doing 

[Katy]

think there might be a bit of confusion, im a provider of telesales not a user  - just to make my post a bit more clearer

[CleanClear]

think there might be a bit of confusion, im a provider of telesales not a user  - just to make my post a bit more clearer

You mean you where ?

[Katy]

I still am, I was just asking .

[AuRavelling79]

Yes and no.

[Katy]

Thats a good answer, I just wanted to know what failed and how it worked for other people...........

[CleanClear]

Thats a good answer, I just wanted to know what failed and how it worked for other people...........

Ring round a few and ask ? 

[slap bash]

Doing a bit of fishing Katy. Trying to make a comeback.

[Katy]

Not really as I havent been doing calls in this direction for two years - ive set up another jobby - but I was just checking in to see whats been happening whilst I have stopped.  Also, I was probably one of the first people on this site to introduce telesales.  Was just interested to ask, that was all really ..........

[Smudger]

Yes thank you it's worked very well

Darran

[Katy]

cool!

[Shane sharples]

Never tried it but I would be interested

[cgh window cleaning]

I found that like most thing it's a numbers game,yes telesales got me work but it also got me apointments with people that weren't  remotely interested in a new window cleaning service provider .

[p1w1]

I found that like most thing it's a numbers game,yes telesales got me work but it also got me apointments with people that weren't  remotely interested in a new window cleaning service provider .

That sums it up for my experiences as well

[Smudger]

I found that like most thing it's a numbers game,yes telesales got me work but it also got me apointments with people that weren't  remotely interested in a new window cleaning service provider .

To be blunt, you need to brief the telesales team better, our brief was for good leads with appointments with decision makers, we were specific that no appointment to be made with companies who had a window cleaner UNLESS they were unhappy with the service ( not price )

We have no interest in quoting cheaper ( and many scoffed on here at that attitude ) but the 2 tele sales people we used got us great appointments only a couple were a waste of time

Darran

[Katy]

Rolling a ciggy - ill try and answer this for you chaps.  Ok, as an appointment setter, thats all the telesales company can do. Yep?  The  appointment needs to be verified - which means ie,  is there a problem? are they unhappy?  Are they looking for cheap? Unhappy with service, dont turn up regularly? Its all dependent on what companies are unhappy with - but unfortunately a lot is to do with money.  However, a lot is also a bad service - I havent been on the phone for this industry for about 2 years now - also I know you guys are dedicated.  Its incredibly cut throat - I know been on the phone for 4 years.  You talk to management that cant actually make a decision, you call them back, "gone to head office" yes we know that - so alot of the time decisions are not made at ground level.  If as part of a business plan your going to do marketing via the phone, you have to stay on top of it every two days.  You make the call, you go to the meeting and then what you musnt do is leave it - carnal sin in business