[Rich Wilts]

The following conversation has taken place over an 11 day period. Im going to start charging her soon for admin time.

Hi
 
You have been to our property on a couple of occasions to clean windows and do guttering. Please could you therefore provide your best quote to clean all windows (actual window, frame & cill) and clean out guttering. We have approximately 13 windows (including the back door panes).
 
The address (if you dont have previous on record) is:-
1 The Village
 
Thanks in advance
Rachael



Hello Mrs Metcalfe,

Many thanks for your enquiry. To provide the cleaning services you have detailed the cost would be £165.00.

If you would like us to proceed with the works please can you confirm A.S.A.P. - so we can schedule this into our works diary.

Kind regards

Matt Bateman | Manager |

TEL: 01256 782060 | M: 07944 431670 |

22, Hill Road, Oakley, Basingstoke, HANTS.

http://www.oakleywindowcleaning.co.uk/



Hi
Is this the best quote? When you did this work for us previously the cost was considerably cheaper at £125.
Thanks
Rachael



Hello Mrs Mercalfe, thank you for our reply. I got the impression from your enquiry that you wanted a particularly thorough window clean, as you referred to frames and cills. Your frames being sash require a lot more time to clean than regular frames.


Kind regard

Matt (Oakley Window Cleaning)



Hi
The previous job included all of the required including cills

Kind regards



Dear Mrs Metcalfe,

Thankyou for your reply.

It has been necessary over the last few months to review our pricing structure. With this in mind we have had to implement a price increase, particularly if we are not working within the locality. Visiting your property would entail a 45 minute round trip.

We would be more than happy to accommodate your cleaning needs, however, our initial price of £165.00 is the best we are able to offer.

I look forward to hearing from you.

Kind regards

Matt Bateman | Manager |

TEL: 01256 782060 | M: 07944 431670 |

22, Hill Road, Oakley, Basingstoke, HANTS.

http://www.oakleywindowcleaning.co.uk/



Hi
Are you in the area at any point in July which could then potentially reduce the price? Your card was dropped through our door hence the assumption that you covered this area so apologies.
Thanks
Rachael

Sent from my iPhone



Dear Mrs Metcalfe,

We would be more than happy to accommodate your cleaning needs, however, our initial price of £165.00 is the best we are able to offer.

I look forward to hearing from you.

Kind regards

Matt Bateman | Manager |

TEL: 01256 782060 | M: 07944 431670 |

22, Hill Road, Oakley, Basingstoke, HANTS.

http://www.oakleywindowcleaning.co.uk/



Dear Mr Bateman,
Are you therefore not able to combine this job with another one in the local area and offer even a slight reduction given there would not be a need for an additional journey?
For the max £165 quoted currently (+30% to 2014 quote), I assume you would offer all of the services detailed in the attached?
Thanks



Dear Mrs Metcalf, thank you for your reply. The best price we are able to offer you is £165. For this price we will clear out of any trash all of your gutters clean all of your windows all of your window frames and all of the  window sills.

To clarify the situation, when we cleaned your property previously and you were charged £125, I remember thinking at the time that the price was somewhat lower than it should have been. However, I felt that it was only appropriate that we honoured that price, but that is why the charge on this occasion is higher than it was on the previous occasion in addition to what I have already detailed.

I do not mind having charged you less than what is the going rate for the work we did previously but I am trying to run a business and cannot continue to undercharge any of my customers and remain solvent.

I hope you understand. As stated we would be more than happy to carry out the works as described for the price of  £165 including VAT.

I look forward to hearing from you.


Kind regard

Matt (Oakley Window Cleaning)



Hi
 
As per previous invoice sent, we would want all of the following done for the £165:-
 
Internal gutter clearance of any debris, leaves moss etc as well as dismantling of all

swan-necks for inspection and clearance where necessary to ensure gutters operate

as intended.

External window, frame and cill clean.
 
If the above is confirmed as included in the £165, then we will go ahead with you. Please confirm availability for Friday 24th july, friday 31st july or Friday 7th August - july dates better for us.
 
Thanks



Dear Mrs Metcalfe,

Thankyou for your e-mail. We will carry out all the cleaning works as detailed in our original quotation, dated 11-03-2014, the charge being £165.00.

We are unlikely to be available for any Friday in the foreseeable future as we are committed that day to a regular and long standing commercial cleaning contract.

However, you do not have to be at the property. Once cleaned and inspected we can detail any outstanding gutter joins and seal issues you may have via e-mail and invoice you in a similar manner. We would hope to come along one Thursday, either this week coming (16-07-2015) or next week (23-07-2015).

Kind regards

Matt Bateman | Manager |

TEL: 01256 782060 | M: 07944 431670 |

22, Hill Road, Oakley, Basingstoke, HANTS.

http://www.oakleywindowcleaning.co.uk/

[Ian101]

look on the positive side .................... ur not Mr Metcalfe 

[sunshine windows]

Got to love em

[Rich Wilts]

look on the positive side .................... ur not Mr Metcalfe 

It's a cracker!

 

[supernova77]

I wouldn't have bothered to reply after the 2nd or 3rd email from her... She sounds more hassle than it's worth.

Andy

[Smurf]

I would have to agree as sounds like the woman is a right pain in the arse to me.

I wouldn't have bothered to reply after the 2nd or 3rd email from her... She sounds more hassle than it's worth.

Andy

[AuRavelling79]

I quite like her actually. She makes reasonable but refutable requests. It sounds like a one-off/occasional clean situation so she wouldn't get the loyalty discounts of a regular customer that I might give.

As Matt has done this one before he knows what he is dealing with so I guess payment and the like won't be an issue. Well done to him for dealing with her professionally but sticking to his guns.

[Rich Wilts]

Thanks Granville. There's a real satisfaction gained when you dont rise to their insistence.

Anyway, an update . . . . .



Hi
We will go ahead then with Thursday 16th July as I would like to be at the property when the work is done to ensure we are happy.
What will you estimated arrival time be?
Thanks



Dear Mrs Metcalfe,

Many thanks for your email. We would hope to be with you early to mid afternoon.

Kind regards

Matt Bateman | Manager |

TEL: 01256 782060 | M: 07944 431670 |

22, Hill Road, Oakley, Basingstoke, HANTS.

http://www.oakleywindowcleaning.co.uk/




An opportunity to look her in the eye and see if she swerves from embarrassment.

[SeanK]

Totally agree with Granville the situation was handled very professionally by QL and there is nothing wrong with a customer
trying to save a few quid if done in a sensible manor.

[supernova77]

This has more problems written all over it as she wants to be in at the time "to make sure they are happy"...

Let us know how it goes.

Andy

[Rich Wilts]

You're right it does. Im a bit determined now though, I like a challenge. She'll get a good job but if she starts pushing the limits she'll have to renegotiate.

[8weekly]

You're right it does. Im a bit determined now though, I like a challenge. She'll get a good job but if she starts pushing the limits she'll have to renegotiate.

Problem is that she will have the upper hand until you are paid. Personally, I wouldn't do it after she insisted she was in to get her money's worth. Mind you, she may be less of an ass face to face. I see why you'd want to do it. It might be fun. 

[Rich Wilts]

Yeah, thats it really. Im not well sometimes

[Tom-01]

Do you use a gutter vac for clearing or do it off ladders?

Tom

[Spruce]

..... and take before and after pictures on your mobile as you go. Saves drama down the line.

[Rich Wilts]

Do you use a gutter vac for clearing or do it off ladders?

Tom

We'll do it off ladders and take pictures as we go.

[supernova77]

You should sell tickets to us CIU members for us to come and watch while you carry out the clean and negotiate with her... I would buy one.

 

[Ian101]

gopro camera please Matt 

[Rich Wilts]

I shall do my best. Thursday afternoon. 

[Dave Willis]

She's going to time you - good luck.