[simon knight]

I personally don't.

[AuRavelling79]

No.

[Soupy]

Of course.

Why wouldn't you?

[dazmond]

yes i take them back on if it suits me and they have been good payers before.no problem.

[simon knight]

Of course.

Why wouldn't you?

Relationship soured plus I wouldn't trust them not to do it again.  Also I suppose a bit of revenge comes into it.

[dazmond]

Of course.

Why wouldn't you?

Relationship soured plus I wouldn't trust them not to do it again.  Also I suppose a bit of revenge comes into it.

surely this is a wind up?its entirely up to the customer whether they use your services or not!they might of lost their job and have money issues.

obviously if they were bad payers/messers beforehand i wouldnt take them back on but other than that no problem.

[DaveG]

Depends why they got rid of you

[Rich Wilts]

Assess each scenario on its own individual and unique merits. There is no one answer that suits all situations.

[chris turner]

Assess each scenario on its own individual and unique merits. There is no one answer that suits all situations.

👍

[Clever Forum Name]

If you don't lose money out of it then why wouldn't you?

Do you think Tesco's refuse customers who went else where for special deals the week before?

One customer we took back 4 times, she now uses some trad guy now anyway.

Never lost money out of it tho.

[lee_dewing]

depends if they were a good payer.

have took some back over the years, usually its me that dumps custie and they don`t come back from that as it`s because of not today`s (more than once).

[Soupy]

Of course.

Why wouldn't you?

Relationship soured plus I wouldn't trust them not to do it again.  Also I suppose a bit of revenge comes into it.

In general people cancel for 3 reasons:

1. They think they don't need their windows cleaned any more.

2. Money.

3. You.

If it's 1, they now realise that they do. If it's 2 they've either now got money or the cheaper cleaner turned out to be hopeless.

Neither of those reasons should stop you going back, in fact they will, in all likelihood, be very loyal in future.

If it's 3 they won't be asking you back anyway.

[simon knight]

For me once we've parted company the relationship is over and I move on.  Maybe I'm wrong but it's the way I work.

[Scrimble]

yes, I had a custy recently £40 per 4 weekly cancel me for someone else charging half, after 6 months she calls asking to be put back on wasnt happy with the other wfp cleaner who was cleaning them for half the price,

of course I put her back on,  why wouldn't I?

[Shane sharples]

If it's lining your pocket then defo take them back, if you don't need the money then fair enough 😄

[paulben]

If its because of money probs or if its cleaning company that nicked my work when I was off sick then yes any other time its a no plenty of work around here and I don't need more

[Walter Mitty]

Depends.  If they've been a messer for some reason then probably not.
Over the years a number of customers have cancelled after losing their jobs.  They get a new job and phone me to restart.  If they were OK before then I see no problem.
One thing though.  I don't put up prices often enough.  If they want me back, I usually re-quote as if it's a new job.

[Rich Wilts]

yes, I had a custy recently £40 per 4 weekly cancel me for someone else charging half, after 6 months she calls asking to be put back on wasnt happy with the other wfp cleaner who was cleaning them for half the price,

of course I put her back on,  why wouldn't I?

I would too, assuming she was an okay customer beforehand. This situation has done one thing, it's confirmed to her that there are competent cleaners and amateurs and for you you're in the competent bracket.

It would be immature to turn her away based on a bruised ego.