I lost one today as well due to not doing it the old fashioned way.
That hasn't happened in a very long time - at least if it has, they weren't up front about it.
It was a £20 house.
I will not compromise on this issue.
I'll go up on a flat roof if there's no other way - so long as it's safe - but I will no longer work off a ladder.
Apparently the person rated my well-being as less important than some cobwebs. Personally I think that was an excuse but I'm not going to argue about it in case she changes her mind
.