[dazmond]

i wont be ordering anything from this  guy again thats for sure.

despite several attempts at contacting steven through email,phone calls (leaving messages)and speaking to him through his website.no joy.this has dragged on for weeks now.

i basically ordered 100m  of nano lite pole hose and paid just over £80 for it.i sent it back as it was very narrow.i sent it back first class and ordered the orange standard pole hose instead which cost me £113.which ive received.steven promised to credit my account by £60 so i could use it for future purchases.nothing.i even emailed him and said id except some more of the orange pole hose instead but again no reply.

i suppose ive been spoiled by gardiners excellent customer service!

[duncan h]

He can be very hard to get hold of, but normally good when you do. He didn't reply to my last email, so gave In,but he did the other 10

[Aqua Power Solutions]

Customer aftersales is a disgrace. I am still waiting from last year for one I never received.
Phoned , emailed and contacted Steve on here . No response , no returned calls , no emails
Over the years we have purchased about 4 AD with no problems
Ed

[KS Cleaning]

Since Paul left the customer service has been terrible. It's a real shame because they really do have some great products, but It's a pointless exercise developing new products if you don't have the customer service to back it up.

[Mike #1]

Innovative products that were quickly improved or Diyed by quite a few on here .  if you bury your head in the sand when things are crap they are'nt going to get any better .

Dazmond sorry to hear about losing out on £60.00 that is bad , Sounds a bit like Brodex customer service

[dazmond]

anyone else had bad service from aqua-daptor?

[Smudger]

Only in the respect of taking ages to get a reply to an email.

Placed an order yesterday so I'll let you know how it goes

Darran

[duncan h]

Hes back on the ball now. Had a problem with my pole. Slight manufacturing fault. In post as we speak. Sorted. Its just getting hold of him. I phoned, but no reply. Half hour later after I already sorted it out online, he phones me back. Cant argue with that. Give him a try again

[Klean07]

I left them an email message about 2 years ago but still waiting for a reply. However I've found out since that the guy had a few problems with one thing or another so I'll be giving him another try! Best thing is that he only lives a couple of miles away from me.

[Susan Dean (1stclean)]

cant say I have to many problems with him and my good friend as just bought 6 A.D. from him and they came next day ?

[duncan h]

I left them an email message about 2 years ago but still waiting for a reply. However I've found out since that the guy had a few problems with one thing or another so I'll be giving him another try! Best thing is that he only lives a couple of miles away from me.

2 years ago !!!! I dare say Gardiner wernt as good 2 years ago

[Smudger]

I left them an email message about 2 years ago but still waiting for a reply. However I've found out since that the guy had a few problems with one thing or another so I'll be giving him another try! Best thing is that he only lives a couple of miles away from me.

2 years ago !!!! I dare say Gardiner wernt as good 2 years ago

Yes,
They  were 😄

[oldman]

I left them an email message about 2 years ago but still waiting for a reply. However I've found out since that the guy had a few problems with one thing or another so I'll be giving him another try! Best thing is that he only lives a couple of miles away from me.

You send email message 2 years ago and still no reply.......yet you only live a couple of  miles away.....yeah OK  .

[steven jones]

i wont be ordering anything from this  guy again thats for sure.

despite several attempts at contacting steven through email,phone calls (leaving messages)and speaking to him through his website.no joy.this has dragged on for weeks now.

i basically ordered 100m  of nano lite pole hose and paid just over £80 for it.i sent it back as it was very narrow.i sent it back first class and ordered the orange standard pole hose instead which cost me £113.which ive received.steven promised to credit my account by £60 so i could use it for future purchases.nothing.i even emailed him and said id except some more of the orange pole hose instead but again no reply.

i suppose ive been spoiled by gardiners excellent customer service!

Sorry, not received any emails, just checked on here and realised your having problems.
What do you want product wise for £60, and will send this right away!

Steven.

[Aqua Power Solutions]

Steven, it does NOT make good customer relations  when you ignore a customer on a public forum for everyone to see
Never have you replied to my emails and I was hoping a response on here would bring this matter to a close .
Ed

[duncan h]

Steven, it does NOT make good customer relations  when you ignore a customer on a public forum for everyone to see
Never have you replied to my emails and I was hoping a response on here would bring this matter to a close .
Ed

Don't think its a business mans duty to check every forum. Do you?
Answer phone calls, YES. But not a forum, for Gods sake 

[Aqua Power Solutions]

Duncan, I agree , I don't expect any supplier to check any forum.  I suggest you read and digest before you engage 
Ed

[scott james]

I clean the whole vent fully on first clean and flush it all out and any dirt on top behind the frames, so next clean is easy and you wont get the dirty drips from vents and you can take away any new dirt eay in seconds.   I take a lot time on first cleans and really pays off going forward, cut corners and it will cut in to your time down the line.  Just my opinion. 

[AuRavelling79]

I clean the whole vent fully on first clean and flush it all out and any dirt on top behind the frames, so next clean is easy and you wont get the dirty drips from vents and you can take away any new dirt eay in seconds.   I take a lot time on first cleans and really pays off going forward, cut corners and it will cut in to your time down the line.  Just my opinion.

Dear Scott James,

Thank you for this random post in the wrong thread.

Effort much appreciated but must try harder

D+

[JackieW]

I clean the whole vent fully on first clean and flush it all out and any dirt on top behind the frames, so next clean is easy and you wont get the dirty drips from vents and you can take away any new dirt eay in seconds.   I take a lot time on first cleans and really pays off going forward, cut corners and it will cut in to your time down the line.  Just my opinion.

Dear Scott James,

Thank you for this random post in the wrong thread.

Effort much appreciated but must try harder

D+