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Paul we have got lots on GC and find it really easy to track them on CP - as once you claim (2 clicks) it auto clears debt when its paid
Quote from: Smudger on November 07, 2014, 10:24:39 pmPaul we have got lots on GC and find it really easy to track them on CP - as once you claim (2 clicks) it auto clears debt when its paid Im talking about tracking the customer through the sign up process as i don't have email or names for alots of my customers.It would be easy if gocardless let use see the address or even a reference code eg door no & postcodePaul
Quote from: Paul erithwc on November 08, 2014, 09:01:55 amQuote from: Smudger on November 07, 2014, 10:24:39 pmPaul we have got lots on GC and find it really easy to track them on CP - as once you claim (2 clicks) it auto clears debt when its paid Im talking about tracking the customer through the sign up process as i don't have email or names for alots of my customers.It would be easy if gocardless let use see the address or even a reference code eg door no & postcodePaulYeah but they won't. You are going to have to get more details from your customers, at the very least their names.I have all my customers names and still struggle sometimes.
I have asked 3 or 4 times and been flat out refused every time. I have now put in place an "iidentifier" on the website that gives me that one extra piece of information.IMO name + email address isn't enough and gocardless should be doing something about the process.
Has anyone got a brief letter explaining go cardless I could use to give to my customers explaining how it works??
Quote from: SB Cleaning on November 08, 2014, 11:28:12 amHas anyone got a brief letter explaining go cardless I could use to give to my customers explaining how it works??e-mail sent [/quote Thanks mate ]