[Richard ham]

To cut a long story short my van is off the road again this Friday, hopefully just for one day.  Its looking like my whole system has to come out and be reinstalled.  What would you guys expect the supplier to do as it is 100% there fault.
I have my own ideas but just looking for input.
Also I think they might have invalidated my manufacturers warranty on my vivaro during the install, but I dont fancy bringing it to the attention of the dealer. What should I do?

[ben M]

what have you got? zero system from ionics?

[deeege]

To cut a long story short my van is off the road again this Friday, hopefully just for one day.  Its looking like my whole system has to come out and be reinstalled.  What would you guys expect the supplier to do as it is 100% there fault.
I have my own ideas but just looking for input.
Also I think they might have invalidated my manufacturers warranty on my vivaro during the install, but I dont fancy bringing it to the attention of the dealer. What should I do?

Tricky spot. I'd certainly want 'something' for loss of earnings and 'something' else for invalidating your manufacturers warranty. I'm not sure what 'something' should be though.

[SB Cleaning]

My primastars been off the road since last friday....needs 4 new injectors the local garage got 2 out butother 2 are seized

[Ian Lancaster]

Sounds like legal proceedings may be necessary - are you an FSB member or in the AA/RAC?

[PoleKing]

I'd imagine you've gone to an amateur.
Who was the guys that Lee videoed not too long ago? Them?
I'd be very surprised if a proper outfit as Ionic or Grippa would be so careless and not even offer a recompense...

[Richard ham]

I'm not going to mention company names yet. But not ionics. Put it this way it cost me several thousand pounds for the installation and I am not very happy with van off the road.

My clutch slave cylinder exploded inside the housing two days before last bank holiday , then they took  5 days to get in in, bank holiday so understandable, but then took another 2 and a half days to repair.

[jk999]

Having your system in back shouldn't invalidate your warranty for your slave cylinder . My slave gave up but the company still fixed it on warranty

[andyM]

Can you tell us exactly how you believe the installer might of invalidated your manufacturer's warranty?

[dazmond]

My primastars been off the road since last friday....needs 4 new injectors the local garage got 2 out butother 2 are seized

was it you mate who bought the primastar a few months ago with 114,000 miles on the clock?bad luck that pal.is it gonna cost over a grand to fix plus a weeks money lost?

[Dave Willis]

That's it, cheer him up Daz!

Daz have you had a record week this week?

[PoleKing]

Can you tell us exactly how you believe the installer might of invalidated your manufacturer's warranty?

They drilled the holes in the cylinder to fix the tank to.

[SB Cleaning]

My primastars been off the road since last friday....needs 4 new injectors the local garage got 2 out butother 2 are seized

was it you mate who bought the primastar a few months ago with 114,000 miles on the clock?bad luck that pal.is it gonna cost over a grand to fix plus a weeks money lost?

Yeah had it 4 months now Daz...been brilliant up till now was driving home last Friday and engine cut out and that was that I know its gonna be expensive but hey thats life sometimes

[Richard ham]

The clutch is unrelated, just a reply to primastar issue.

Its just something Vauxhall said when telling me they covered the £1100 on the warranty, to do with fuel line or something, not too sure as was just glad to get my van back, or was it screws through the floor or was it leaving open holes in my floor. One of those I think. Hopefully they can sort it out by the time I get it back. Fingers crossed.

[dazmond]

That's it, cheer him up Daz!

Daz have you had a record week this week?

no mate that was last week!!doing ok though

im on a lucky streak at the moment with work,earnings and my van but i know how quickly things can change so im not getting too cocky!

[♠Winp®oClean♠]

The clutch is unrelated, just a reply to primastar issue.

Its just something Vauxhall said when telling me they covered the £1100 on the warranty, to do with fuel line or something, not too sure as was just glad to get my van back, or was it screws through the floor or was it leaving open holes in my floor. One of those I think. Hopefully they can sort it out by the time I get it back. Fingers crossed.

I'm not trying to add insult to injury, but your van is now modified, have you informed the insurance provider?

[Richard ham]

Yes my van and equipment is all fully insured. Its not a diy system, but I did tell them it was a professional installation.
 

[Pete Thompson]

You have my sympathies.

It just brings it home how dependent we are on our vans and systems to pay the mortgage.

Maybe you could hire a van and system while yours is off the road?  I know Alexander swan hire out vehicles with reach and wash systems installed ready for use, not sure if they only hire out for insurance claims though.

[Richard ham]

Well I have heard back from the company , they say they not going to do anything but fix the problem which is causing the flooring in my van to rot.
You know who you are and I'm very sure you have seen this post.

My advice would be have a good think about your refusal to make recompense for your extremely poor work which has put a customer out of pocket.  Not the first time either, do you remember all the problems at the beginning too when you were taking the thousands of pounds off me and gave me back a van which didn't work properly, had to redo the work you had done already and low and behold we are back at square one.

[PoleKing]

Well I have heard back from the company , they say they not going to do anything but fix the problem which is causing the flooring in my van to rot.
You know who you are and I'm very sure you have seen this post.

My advice would be have a good think about your refusal to make recompense for your extremely poor work which has put a customer out of pocket.  Not the first time either, do you remember all the problems at the beginning too when you were taking the thousands of pounds off me and gave me back a van which didn't work properly, had to redo the work you had done already and low and behold we are back at square one.

This is the 2nd(??!!) time they've screwed you?