[Chris_Thomas]

Had an enquiry yesterday about this stuff. Customer won't accept alternative.
Do you need to be licenced applicator (like Scotchguard) and if not who supplies it?
Cheers
Chris

[Nick Johnston]

I think you have to be a Safeclean franchisee to offer Guardsman products. All part of Valspar Corporation. Look at www.safeclean.co.uk

[Dean Haywood]

yes, you do have to be a franchisee to sell the product. It is also applied by various retailers.

Dean

[gwrightson]

is guardsman any good, I had a customer call me to clean her carpets, she had recently had safeclean to clean her suite and protect with guardsman.
Not happy, she said she was with him all the time and never saw him apply protector,when she confronted him he said, it was in the water he was rinsing with!!!!!!! is this the case?
I suggested she took it up with safeclean, as i could not make any comments on this case
 Geoff

[Kev Loomes]

Had an enquiry yesterday about this stuff. Customer won't accept alternative.
Do you need to be licenced applicator (like Scotchguard) and if not who supplies it?
Cheers
Chris

Chris - I had the same customer call me yesterday too asking the exact same thing. I was on the phone for 15 mins trying to convince her that there are just as effective (if not better) alternatives out there, and that I would be more than happy to prove it. She still wouldnt have it. Had a dialling code of 01763.

is guardsman any good, I had a customer call me to clean her carpets, she had recently had safeclean to clean her suite and protect with guardsman.
Not happy, she said she was with him all the time and never saw him apply protector,when she confronted him he said, it was in the water he was rinsing with!!!!!!! is this the case?
I suggested she took it up with safeclean, as i could not make any comments on this case
 Geoff

GWright & Son

No, this wasn't the case - there's no two ways about it - he was a bull****ing!! and should be reported for it.

[Derek_Walker]

CFR have a stain protector which is used in the tank and imparts stain resistant properties to fibres during the cleaning process.

Derek

[Chris_Thomas]

Had an enquiry yesterday about this stuff. Customer won't accept alternative.
Do you need to be licenced applicator (like Scotchguard) and if not who supplies it?
Cheers
Chris

Chris - I had the same customer call me yesterday too asking the exact same thing. I was on the phone for 15 mins trying to convince her that there are just as effective (if not better) alternatives out there, and that I would be more than happy to prove it. She still wouldnt have it. Had a dialling code of 01763.

is guardsman any good, I had a customer call me to clean her carpets, she had recently had safeclean to clean her suite and protect with guardsman.
Not happy, she said she was with him all the time and never saw him apply protector,when she confronted him he said, it was in the water he was rinsing with!!!!!!! is this the case?
I suggested she took it up with safeclean, as i could not make any comments on this case
 Geoff

GWright & Son

No, this wasn't the case - there's no two ways about it - he was a bull****ing!! and should be reported for it.

[Chris_Thomas]

Whoops
Pressed the wrong button!
Yes- same lady. Small world 'innit!
Think we're both better off without this one.
Cheers
Chris

[Ian Gourlay]

yes, you do have to be a franchisee to sell the product. It is also applied by various retailers.

Dean

If Carpet Retailers can get product why cant Carpet Cleaners

I was offered it when I first started from ome supplier but have not seen it since,apart from  an empty tin in a carpet retailers warehouse.

[Chris_Thomas]

Quite agree Ian.
Cheers
Chris

[Mark Roberts]

Because most Safeclean franchises sell protector with a 5 year warranty even on used upholstery, which you guys cant offer..and they sell it buy the bucket load because it works and the customer receives free stain removal with that.(for 5 years)! 

[craigp]

what does the warranty cover?

is there any real value to the warranty?

they must be going out doing lots of stain removal for free!

[Len Gribble]

Warranty is peace on mind, in the process of spending £45 for another two years, seamless extension over existing warranty which is two years.

Chris

Quote Do you need to be licenced applicator (like Scotchguard) unquote are scotchcare services still going? Thought they were debunked. Think trading standards need to look at this! The ncca are quick on this.

Safeclean they do what they do, who am I to complain customer has them in no joy has me in pays me, they send bill to them if I get it out 99.9%

Len

[garyj]

Whatever happened to Scotch Guard, its still available in America and customers still refer to their carpets / sofa's being Scotchguarded.

There was talk a year or two back that it was going to be made available again.

Cheers

[Chris_Thomas]

What? No Scotchguard? I've been on their waiting list since 1989!
Oh cruel, cruel world.
Goes to show how much domestic work I do!
Thanks for the info.
Cheers
Chris

[Paul Redden Countryfresh]

Hi just thought I'd add my two penneth. I used to clean shop suites soiled by customers ie greasy mits on arms, shoe polish marks on skirts etc,
They used guardsman which is silicon based, great on water based stains but greasy marks stuck to it making removal difficult. I soon noticed the difference when they changed to Scothgard a teflon based product. In any event I've never come across a protector that's protects every substance against staining.

Cheers Paul

[Mike Roper]

I,ve got 25 ltr drum of water based Guardsman in my garage gathering dust. Got it from a retailer when they swapped over to Multimaster - Scotchgard. Any offers ?
Mike

[Kev Loomes]

Mike

Just sent you an e mail

[Dean Haywood]

Hi just thought I'd add my two penneth. I used to clean shop suites soiled by customers ie greasy mits on arms, shoe polish marks on skirts etc,
They used guardsman which is silicon based, great on water based stains but greasy marks stuck to it making removal difficult. I soon noticed the difference when they changed to Scothgard a teflon based product. In any event I've never come across a protector that's protects every substance against staining.

Cheers Paul

Paul, this must have been some time ago  as the Guardsman protectors we use have not been silicon based for about 3 years.

what does the warranty cover?

is there any real value to the warranty?

they must be going out doing lots of stain removal for free!

all of the warranties are fairly comprehensive, the uph even covers glues, paint & tumeric, as for value, the cust pays for the policy then they have no call out charges for a 5 year period & no we dont do stain removal for free, Safeclean get paid for each call by Guardman

is guardsman any good, I had a customer call me to clean her carpets, she had recently had safeclean to clean her suite and protect with guardsman.
Not happy, she said she was with him all the time and never saw him apply protector,when she confronted him he said, it was in the water he was rinsing with!!!!!!! is this the case?
I suggested she took it up with safeclean, as i could not make any comments on this case
 Geoff

as with any product, if applied correctly & the cust advised of what to do in the case of spillages then the product works. if the cust is not happy & they have spoken to the franchisee then they should contact Safeclean HO.

Dean

[craigp]

i see, i thought it meant warranty covers taken stains out over that period, but its just that they will come out,


but what if a substance covered by the warranty, you cant get out?