[David Salkeld]

Hi All,

I've just started using GoCardless for Direct Debit.
Anyone been using them for a while and rate it.
I think it could be good for those nice but forgetful customers. I have a few and am trying to get them on Direct Debit.

Thanks
David
www.dsalkeldltd.co.uk

[PoleKing]

Yup, been using it since September.
Signed up my 101st regular customer yesterday.
I love it!

[Soupy]

Good overall. They need to sort out references on the sign up process, when they have done it I will start asking all my customers to sign up. As it stands if I did that it would be a mess very quickly - we only ask bad payers at the moment. 25 signed up, no problems so far.

[Mike #1]

Not managed to sign anyone up as yet after about 8weeks custys are much happier using bacs and PayPal the trust their own bank rather than a company they have never heard off and putting their bank details in .

Also those that don't use bacs but use PayPal it is even easier if they have the mobile app , Yes it costs but currently I am spending £70:00 less on Diesel a month and I now only collect 1hr a month instead of 20 . Mike

[Soupy]

GoCardless puts you in control though. Bacs and Paypal are fine but people are idiots, I couldn't count the amount of time I have wasted trying to match a payment to a customer because they neglected to use the reference number I gave them when setting up their bacs payment.

[HampshireWindowCleaning]

Gocardless is a great idea but in reality i'm finding that no one is interested in paying the window cleaner by direct debit.
Out of all my customers only 2 have asked to go dd, so unless you enforce it I don't see it being very popular.

[Soupy]

So far I have a 10% pick up on it. That is faster growth than I have on Bacs.

[Mike #1]

On my payment cards it clearly states Use First Line Of Address As pay ref and they all do so it is fairly straight forward .

My custys are using PayPal because of the sheer simplicity in paying via PayPal . Mike

[Mike #1]

First Payment set up for GoCardless.com and no pay ref DAM . Mike

[PoleKing]

First Payment set up for GoCardless.com and no pay ref DAM . Mike

Try taking £1,000 they'll ring you up and tell you who they are.

[Marc Stock]

Brilliant GO Cardless!

I am just using it for 'problem' payers and its transformed how I feel about them. I prefer bacs as it don't cost me a penny. But im phasing out cheques soon and hoping DD will replace that.

Got 10 on the system already; all seem quite positive.

[PoleKing]

Brilliant GO Cardless!

I am just using it for 'problem' payers and its transformed how I feel about them. I prefer bacs as it don't cost me a penny. But im phasing out cheques soon and hoping DD will replace that.

Got 10 on the system already; all seem quite positive.

The cost is minimal.
I look at it as it's less than the cost of one 'not today' a month...

[LWC]

No ones done it for me...but then i guess i havent pushed it. I really should for those problem payers.

[LWC]

I know its not strictly correct but why dont we have a direct debit form and enter their details ourselves? Ive just signed up to my own to see how easy it is...and it was but some people cant be bothered. If we had a form they filled out, address, name, email and bank details it would all be done...

[Jonny 87]

I know its not strictly correct but why dont we have a direct debit form and enter their details ourselves? Ive just signed up to my own to see how easy it is...and it was but some people cant be bothered. If we had a form they filled out, address, name, email and bank details it would all be done...

Technically illegal. 

But yes it's easy to do.

[keyser soze]

not sure how it works . do you clean the windows then take money from their account straight away?

[Jonny 87]

Yip.

But it takes a few days.

[Soupy]

Have had some issues with GoCardless over the wank bank holiday weekend.

Got one through - no way to identify the customer as per usual - sent her an email which bounces back. Mailer demon, email does not exist! Cant even phone them to see what is going on cause they are lazy w****rs bankers.

They really should sort this out.

[PoleKing]

not sure how it works . do you clean the windows then take money from their account straight away?

Nope. I take it on the first of the month.
Paid before I clean. (Mostly)

[LWC]

Have had some issues with GoCardless over the wank bank holiday weekend.

Got one through - no way to identify the customer as per usual - sent her an email which bounces back. Mailer demon, email does not exist! Cant even phone them to see what is going on cause they are lazy w****rs bankers.

They really should sort this out.

Surely its better for us to enter the customers ourselves then with some kind of form