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dazmond

  • Posts: 24460
long standing customers....... price rises
« on: March 17, 2014, 06:29:34 pm »
cancelled over a quid!!been cleaning their windows around 18 years.small 3 bed semi on very compact estate work.takes 10 mins to clean.

all frames,sills and doors washed down as well as glass.

£6 (i know underpriced! ::)roll) up to £7 from april.

she said "well our sons window cleaner only charges £5-20!(i know him.tradder just like his dad!).i said im not in a competition to be the cheapest window cleaner in the area.

i stood my ground and said i was being fair.i was also very polite.her husband came out then and said "no one else is getting the price rises your getting!your gonna lose a lot of work!! ::)roll"

ive put around 120 customers prices up and lost 2.ive got another 2 weeks worth of work to put up yet! ;D

she then said "we will buy one of them pole things and clean them ourselves!"

when i explained that i purify the water she just looked at me as if i was making it up!i then directed her to the gardiners website so she can buy herself a £500+ extreme pole!(only joking!) ;D

theres just no pleasing some people! ::)roll ;D
price higher/work harder!

dazmond

  • Posts: 24460
Re: long standing customers....... price rises
« Reply #1 on: March 17, 2014, 06:33:05 pm »
i picked up an old job £9(2 monthly)on the same estate about an hour before so not all bad ;D!
price higher/work harder!

dannymack

  • Posts: 1624
Re: long standing customers....... price rises
« Reply #2 on: March 17, 2014, 07:23:01 pm »
Give it a couple
Months Daz she'll ask for you to start cleaning them again you wait and see, you know what to say when she does lol 😏😳😏

Clever Forum Name

  • Posts: 5942
Re: long standing customers....... price rises
« Reply #3 on: March 17, 2014, 07:35:36 pm »
Customer of 14 years cancelled over £1.50.

Went from 7.50 to £9

3 bed detached.

He said we have timed you and you take less than 10 mins each time.

Cancelled.  ::)roll

dazmond

  • Posts: 24460
Re: long standing customers....... price rises
« Reply #4 on: March 17, 2014, 07:45:01 pm »
danny i would take them back no problem mate at £7 as its on an estate of over 120 houses(i clean 90+ of em).

they have been really good customers over the years.always pay on the day of clean etc.

all the other 18 houses i put up today went up a quid.the ones i caught in accepted no problems.
price higher/work harder!

Keiron Bradley

  • Posts: 55
Re: long standing customers....... price rises
« Reply #5 on: March 17, 2014, 08:40:08 pm »
'Tradder just like his dad'....sounds like that's meant as an insult?

Jonny 87

  • Posts: 3513
Re: long standing customers....... price rises
« Reply #6 on: March 17, 2014, 08:42:25 pm »
'Tradder just like his dad'....sounds like that's meant as an insult?

You a 100% tradder by any chance?

 ;D
Vision Technician / Visual Engineer /  Vision Enhancement Operative /...........................................................OnlyUseMeWFP AkA Jonny the Windy Wesher

Johnny B

  • Posts: 2385
Re: long standing customers....... price rises
« Reply #7 on: March 17, 2014, 08:52:36 pm »
I am 100% trad. Being OCD-ish though I never get told I am too quick!  ;D

Come to think of it, it's not often that I am told that I am too expensive either!

John
Being diplomatic is being able to tell someone to go to hell in such a way that they look forward to the trip.

kempy

  • Posts: 1442
Re: long standing customers....... price rises
« Reply #8 on: March 17, 2014, 09:06:50 pm »
Well lse sleep over it , you have put loads up and kept them all .
Why cry over a quid or a lost £6 .
Move on

dazmond

  • Posts: 24460
Re: long standing customers....... price rises
« Reply #9 on: March 17, 2014, 09:19:36 pm »
their the ones crying over a quid price rise kempy! ;D

just having a moan! ;D

even im allowed to on occasions! ;D
price higher/work harder!

Ian101

  • Posts: 7889
Re: long standing customers....... price rises
« Reply #10 on: March 17, 2014, 10:20:30 pm »
Disaster Dazmond .......... no more holidays drum kits new van or poles for you then

AuRavelling79

  • Posts: 26635
Re: long standing customers....... price rises
« Reply #11 on: March 17, 2014, 10:36:36 pm »
their the ones crying over a quid price rise kempy! ;D

just having a moan! ;D

even im allowed to on occasions! ;D

Pay no attention to the luddite "can't put prices up/not round our way/no sirree" neggy boys. If you put up 100 x a £1 and lose 1 x £10, who's the mug? Not you.

I wouldn't waste my breath on anyone that "times me", begrudges me an extra £1, and tells me some traddy muppet will do them for 20p less.
It's a game of three halves!

gary999

  • Posts: 8156
Re: long standing customers....... price rises
« Reply #12 on: March 17, 2014, 10:51:14 pm »
their the ones crying over a quid price rise kempy! ;D

just having a moan! ;D

even im allowed to on occasions! ;D

Pay no attention to the luddite "can't put prices up/not round our way/no sirree" neggy boys. If you put up 100 x a £1 and lose 1 x £10, who's the mug? Not you.

I wouldn't waste my breath on anyone that "times me", begrudges me an extra £1, and tells me some traddy muppet will do them for 20p less.

Trad muppet bit is a bit harsh Mr Gold ;D

James Bulton

Re: long standing customers....... price rises
« Reply #13 on: March 17, 2014, 10:54:26 pm »
Daz, Mate you are moving to the front our your industry in your area.Tall trees catch most of the wind. Don`t worry about these squeaky  assed  customers and if you mean so little that a pound in a problem hold your head high as only you know what you are worth.  There a trend setters and there are trend followers and you are becoming a trend setter and the chaps in your area should be thanking you for lifting the base price of window cleaning to new heights. Keep up the good work and don`t look back at the looser customer that drop you because they cannot have you cheap any more.  Go mate.

koopmaster

  • Posts: 498
Re: long standing customers....... price rises
« Reply #14 on: March 18, 2014, 08:19:40 am »
I have put on my invoices that I am putting up everyone by £1.  Out of 250 I have had 4 cancelled,  I also got 2 other that cancelled but I know they are struggling so I said they can stay on last years prices for this year...

the other 50 on the estate are well priced so I am leaving them this year.

I have had about 5 new ones this week and told them this month they can have 2013 prices but next month it goes up by £1...   all where happpy...

dazmond

  • Posts: 24460
Re: long standing customers....... price rises
« Reply #15 on: March 18, 2014, 08:48:36 am »
this customer(him) also commented on my signs on van,"fancy equipment" and uniform a few years back.

they ve always been good paying customers.for years i was the 100% trad guy,estate car,jeans and t shirt,a tad unreliable(i had gigs to play,women to bed and copious amount of booze to drink! ;D).

i never bothered with cleaning frames or doors in them days.fairy in my bucket and charged buttons.

the 2 estates where i have tons of very compact work are in an affluent area.they are not council houses.most have had  kitchen extensions or conservatories built over the last 20 years.they are pretty small houses though but lots of awkward windows to clean.thats why i invested in extreme poles.prices range from £6-£12.i think they are a tad too cheap.

i remember getting my first 3 customers on this estate over 20 YEARS AGO!!blimey!i dont know where the times gone!! :o

it was early january 1993 and snowing!! ;Di was so happy to get 3 customers and built up from there.
price higher/work harder!

dazmond

  • Posts: 24460
Re: long standing customers....... price rises
« Reply #16 on: March 18, 2014, 06:48:35 pm »
he also said a few years ago that if i put my price up again he would cancel!true to his word i suppose!! ;D
price higher/work harder!

robertphil

  • Posts: 1511
Re: long standing customers....... price rises
« Reply #17 on: March 19, 2014, 07:09:25 am »
if its underpriced you have to increase it ,unless you are a charity

talkin of charity,anybody heard of that GERALD lad , big dark haired boy who started up +working for a dogs charity and got some publicity on the forums and in the papers

dazmond

  • Posts: 24460
Re: long standing customers....... price rises
« Reply #18 on: March 19, 2014, 07:15:22 am »
no no heard anything from him.hope he s ok.the odds were well and truly stacked against him cos of his weight.
price higher/work harder!

robertphil

  • Posts: 1511
Re: long standing customers....... price rises
« Reply #19 on: March 19, 2014, 07:34:57 am »
no no heard anything from him.hope he s ok.the odds were well and truly stacked against him cos of his weight.
where was he dyou happen to know ? i know where he wasnt,  he wasnt in east anglia