[Marc Stock]

Well its been three weeks being on go cardless for d/d collections. I have transferred 7 customers so far onto the go cardless system. Collected 4 payments so far, and its been allot easier. Now the problem customers who are never in and just generally forgetfull, no longer pose an issue and i can see that this method of payment is going to transform the business.

[Jonny 87]

Well its been three weeks being on go cardless for d/d collections. I have transferred 7 customers so far onto the go cardless system. Collected 4 payments so far, and its been allot easier. Now the problem customers who are never in and just generally forgetfull, no longer pose an issue and i can see that this method of payment is going to transform the business.

Until go cardless put up their rates and take 20% of your money.

 

[Clever Forum Name]

Does it cost anything to actually set up?

[Crystal-clear]

Well its been three weeks being on go cardless for d/d collections. I have transferred 7 customers so far onto the go cardless system. Collected 4 payments so far, and its been allot easier. Now the problem customers who are never in and just generally forgetfull, no longer pose an issue and i can see that this method of payment is going to transform the business.

Until go cardless put up their rates and take 20% of your money.

 

Haha I emailed them about this and they said they are not upping there prices

[Jonny 87]

Well its been three weeks being on go cardless for d/d collections. I have transferred 7 customers so far onto the go cardless system. Collected 4 payments so far, and its been allot easier. Now the problem customers who are never in and just generally forgetfull, no longer pose an issue and i can see that this method of payment is going to transform the business.

Until go cardless put up their rates and take 20% of your money.

 

Haha I emailed them about this and they said they are not upping there prices

Hehe. I'm glad as I'm starting to using them too.

It does weigh on my mind though. Get everyone set up to go cardless and then bam, upping the prices. Would just be my luck.lol

[Clever Forum Name]

Quick question.

Once its all been setup, when i request payment from the customer do they have to STILL click the email?

Or is it once the payments have been authorised, you click for payment, they get emailed then payment is collected without any customer interaction?

if that makes sense

[Jonny 87]

Quick question.

Once its all been setup, when i request payment from the customer do they have to STILL click the email?

Or is it once the payments have been authorised, you click for payment, they get emailed then payment is collected without any customer interaction?

if that makes sense

Yeah, once it's set up the customer never lifts a finger. That's the beauty of it.

[Clever Forum Name]

Thanks looks straight forward, i will get my head round it soon enough

[koopmaster]

they have also just reduced the DD payments from 7 days to 3 days.

[PoleKing]

they have also just reduced the DD payments from 7 days to 3 days.

What do you mean? That 3 days after it leaves customers acct it is credited to yours?

[Marc Stock]

Just an update lads..

If you do direct debit via go cardless to your customers its always worth putting a slip at the bottom of your payment slips/bills as people see them and want to set up dd  with you other than the other way around.

Yes of course. Will action this for you now. 



Kind Regards

Marc Stock

StockClean

www.stockclean.co.uk




-------- Original message --------

From: xxxxxx

Date:18/03/2014 9:56 AM (GMT+00:00)

To: info@stockclean.co.uk

Subject: Direct debit payment



I have just paid our last window cleaning bill (12,238) but saw that there is a slip at the bottom to enable us to set up a direct debit for this.  I would love to set this up and wondered whether you would be able to pass on my email address xxxxxxxx Go-Cardless now so that we can get it set up ready for the next clean in May.  My postal address is xxxxxxxxxx, Surrey, and your records might show me or my husband as the customer.

 

Hope you don’t mind this by email rather than using the slip – I will end up losing it before I get it back to you!

 



 

************************************************

Dr xxxxxxxxx
School of Biosciences and Medicine,

Faculty of Health and Medical Sciences

[James Bulton]

I think its a very good system but will reserve my options, let others iron out the problems of fees.So I will wait and see.

[sunshine windows]

I'm loving it. Got 30 on it since mid Jan.

A few of those were always behind on payment too.

Regards,
Lance

[Craig downey]

I just started using it for my gardening round, been using it for a month, customer feedback is great,  and all my pay into are arriving with no no problems at all. Very happy with it

[Soupy]

I am using it solely for bad payers / overdue accounts at the moment. There are drawbacks and limitations but so far so good.

[Jonny 87]

I am using it solely for bad payers / overdue accounts at the moment. There are drawbacks and limitations but so far so good.

What would you saw the drawbacks and limitations are?

[Soupy]

There are a only few.

Signing up is not as easy as it should be for the customer. Not a problem for me but, for example, my dad couldn't do it. Many of my customers are either over 55 and not interested in giving out their details online or paranoid 'data security' types who don't like giving details to companies they have never heard of.

Referencing customers is a bit of an issue. i.e. I have only sent out requests for customers to sign up to GoCardless to my overdue and known bad payers (a relatively small list) and still I have had mix ups because you can't force references through (just email addresses, I don't have email addresses for all my customers and email addresses are subject to change). If I were to send out requests to sign up to GoCardless to ALL my customers the resulting chaos would have me bankrupt in a fortnight. I am currently paying someone to integrate the GoCardless system into my customer management software. This is likely to be costly.

[PoleKing]

There are a only few.

Signing up is not as easy as it should be for the customer. Not a problem for me but, for example, my dad couldn't do it. Many of my customers are either over 55 and not interested in giving out their details online or paranoid 'data security' types who don't like giving details to companies they have never heard of.

Referencing customers is a bit of an issue. i.e. I have only sent out requests for customers to sign up to GoCardless to my overdue and known bad payers (a relatively small list) and still I have had mix ups because you can't force references through (just email addresses, I don't have email addresses for all my customers and email addresses are subject to change). If I were to send out requests to sign up to GoCardless to ALL my customers the resulting chaos would have me bankrupt in a fortnight. I am currently paying someone to integrate the GoCardless system into my customer management software. This is likely to be costly.

Are you missing the 'customer reference (optional)' on your GCL Soupy?
I can insert a unique reference for each customer.
Won't get you over your email issue though bud.

[Soupy]

Are you missing the 'customer reference (optional)' on your GCL Soupy?
I can insert a unique reference for each customer.
Won't get you over your email issue though bud.

Yes I can add a reference after they have signed up but I currently clean, for example, 31 Mrs Milnes. If I were to send out invitations to all my Mrs Milnes how would I know which ones had signed up? I need a way of forcing more information in on sign up. I will probably get this done on the website but it really should be part of the sign up process.

[Crystal-clear]

 By the email address I mean even if you had 15 mr jones's and 7 confirmed just check the emails and cross reference its easy mate