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G & M

  • Posts: 513
pole clamps
« on: February 27, 2014, 09:53:59 pm »
I bought a phoenix pole some time ago and although it hasn't had that much use all the sections are spinning. Is it possible to get new clamps as I can't use the pole otherwise. Nice pole but the clamps are useless
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Stephen Fox

  • Posts: 471
Re: pole clamps
« Reply #1 on: February 27, 2014, 11:55:15 pm »
When did you buy the pole? That should not be happening, drop me a line at fox@faceliftcleaning.com and we can get it sorted
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ben M

  • Posts: 4720
Re: pole clamps
« Reply #2 on: February 28, 2014, 12:19:03 am »
buy gardiner next time  ;D
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G & M

  • Posts: 513
Re: pole clamps
« Reply #3 on: March 03, 2014, 07:48:23 pm »
Stephen,
I sent you an email a few days ago and would like to know if you got it.

Michael
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AuRavelling79

  • Posts: 26840
Re: pole clamps
« Reply #4 on: March 04, 2014, 04:02:51 pm »
Quote from: G & M on March 03, 2014, 07:48:23 pm
Stephen,
I sent you an email a few days ago and would like to know if you got it.

Michael

Another non-gardiner fail?
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It's a game of three halves!

G & M

  • Posts: 513
Re: pole clamps
« Reply #5 on: March 05, 2014, 08:25:01 pm »
What's happening with my clamps?
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G & M

  • Posts: 513
Re: pole clamps
« Reply #6 on: March 11, 2014, 10:15:38 pm »
Still waiting for you to get back to me Stephen.
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ben M

  • Posts: 4720
Re: pole clamps
« Reply #7 on: March 11, 2014, 10:29:30 pm »
Quote from: G & M on March 11, 2014, 10:15:38 pm
Still waiting for you to get back to me Stephen.
buy Gardiner next time  ;D ;D
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Stephen Fox

  • Posts: 471
Re: pole clamps
« Reply #8 on: March 12, 2014, 05:36:23 am »
Quote from: G & M on March 11, 2014, 10:15:38 pm
Still waiting for you to get back to me Stephen.

Micheal, got email and replied. Looks like a first version of Phoenix which has since been updated.
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sunshine windows

  • Posts: 2361
Re: pole clamps
« Reply #9 on: March 12, 2014, 07:10:21 am »
Original query on the 27th Feb and no response until today.

Great customer service there  :o
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To climb mount fuji you must first find a path
(Swindon, Wiltshire)

www.sunshinewindowcleaning.co.uk
www.sunshinesoftwashing.co.uk

Jonny 87

  • Posts: 3514
Re: pole clamps
« Reply #10 on: March 12, 2014, 12:37:50 pm »
Gardiners united-  1
facelift FC- 0


For customer service anyway.  ;D
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Vision Technician / Visual Engineer /  Vision Enhancement Operative /...........................................................OnlyUseMeWFP AkA Jonny the Windy Wesher

tlwcs

  • Posts: 2166
Re: pole clamps
« Reply #11 on: March 12, 2014, 12:56:35 pm »
Quote from: Jonny (OnlyUseMeWFP) on March 12, 2014, 12:37:50 pm
Gardiners united-  1
facelift FC- 0


For customer service anyway.  ;D


Must be a cup game as Gardiners are in a different league  ;D
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Stephen Fox

  • Posts: 471
Re: pole clamps New
« Reply #12 on: March 12, 2014, 02:32:47 pm »
Quote from: sunshine windows on March 12, 2014, 07:10:21 am
Original query on the 27th Feb and no response until today.

Great customer service there  :o

Actually, the normal recourse would be the customer to contact the company they bought it from then they would contact us for repair/replacement.... It would of been dealt with a lot quicker that way.

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Avo

  • Posts: 1634
Re: pole clamps
« Reply #13 on: March 12, 2014, 02:59:20 pm »
That's one thing u can't knock gardiner for!! There customer service is amazing they never argue back just replace it.   :)
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