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Does anyone else refuse to text customers? I never do this anymore as it's incredible just lately how many use it as an excuse to say "leave it this time".
We text or call every single one, every single time. Vin
Quote from: Perfect Windows on February 25, 2014, 05:25:03 pmWe text or call every single one, every single time. VinWhen I first started I texted every one. Over time though I came to realise that some used would return with "not this time" and that it was more a question of me feeling more comfortable than any great need to text. I would often get replies like "the gate is always open so need to let me know". The biggest disadvantage though was the lack of flexibility if I got delayed, took on an extra job etc.Now I will text for gates that are locked and don't have a problem with it. I very rarely get a "can you leave it this time". If I do, I clarify the reason and delete from Aworka if I am not happy with the reason. Occasionally I will be sneaky and say "is it because of the weather?". If they say yes, I text back that they are dumped. I take it personally I'm afraid.
We text or call every single one, every single time. Texts are much quicker and simpler so we prefer them.Why? Because we're idiots.Vin
I've just sent out tomorrow's texts. One response so far "Great"Vin
I only send texts to customers to leave the gates open,about 10 in total I also send then in text shorthand,like "plz leave de gate open tomor plz thxs"