Example of T&C's for the US/AUS markets
Terms of Service
We don’t like fine print but like to be as clear as possible about our service. We have tried to keep it simple without any legal terms but explaining our method as well as what is included and what is not. Please feel free to ask us any further questions you may have. Happy customers have kept Big Red WIndow Cleaning growing for over four years and we want to keep it that way.
Furniture & Blinds - we are able to move small items of furniture, however heavy items may not be moved for the safety of our staff or to reduce risk of damage to floors. We would appreciate blinds with CORDS to be drawn prior to commencement (ie. curtains and shutters are ok to leave to us).
Other Trades - in most cases we can work quite easily around other trades, however there are some instances where it can severely impact on our time (eg. if you have scheduled an electrical contractor to work on outdoor fittings then external window cleaning may not be suitable at the same time).
Tracks - tracks are brushed and vacuumed of heavy debris, then at the time of cleaning the glass we spray inside the track to remove the remaining finer debris. We cannot guarantee they will look new but we are sure you will be impressed with the results. If track cleaning has been requested it will be listed on your quote.
Internal Frame Cleaning - frames are wiped with a damp cotton cloth and detergent solution. This removes surface dirt, however will not remove heavy staining (and if we have not inspected inside will not include mould removal). If internal frame cleaning has been requested it will be listed on your quote.
External Frame Cleaning - frames are washed prior to glass with our water fed pole. If you have old paintwork there is a limit to how much scrubbing can be done as we do not want paint flakes everywhere. If external frame cleaning has been requested it will be listed on your quote.
Fly Screens - all screens are different and respond to cleaning treatments differently. In most cases fly screens are removed from the window to be washed and dried before replacing. Some fly screens that are old, brittle, loose or have existing holes may have been photographed during the quote process. These screens will generally not be included in the price as we would not risk further damage to them.
Fixed Screens - diamond pattern and regular fly screens that have been screwed or riveted in to position are considered fixed screens. They can be cleaned by wiping first inside to remove most heavy debris such as cobwebs and if requested can be pressure washed from the outside afterwards. Although usually this methods produces excellent results, screens that have not been cleaned in a long time or are in an area where heavy dust and grime builds up, we have found can dry with a streaky look. Because there are so many tiny holes and places for dirt to settle, we find it almost impossible to remove it all. We cannot apply continuous streams of water from our pressure washers because no windows or doors we have come across seal properly and the internal tracks fill up quickly and can overflow and flood inside the home. Alternatively if you would like screwed in screens to be removed a charge per screw to remove and replace is applicable and would be shown on your quote. Let us know ASAP if this is something you would like amended on your quote. If screen cleaning has been requested it will be listed on your quote
Screen Sealant - we offer a screen sealing service for vinyl screens only. It can help your screens look better and last longer. It is not recommended for old, brittle, loose or torn screens. If screen sealing has been requested it will be listed on your quote.
Rain Guarantee - if you have requested on of our packages, a Rain Guarantee will most likely be included, either 3, 5 or 10 days. The Rain Guarantee covers external glass only (ie. panels exposed to the elements) that you feel has been dirtied by rain during the covered period. It does not cover bird / bat droppings, toddler attacks, dogs noses or mud pie fights.
Completion of Service -please inspect the work carried out as we prefer you to be happy with everything prior to departure. We do provide a 48 hour window after completion in case anything has been overlooked, however cannot return after this time except for our Rain Guarantee.
Payment for Service - our quotes are final and there are NO hidden extras for going overtime. The only time a price may change is when additional services are requested, quoted and agreed to either before, during or after the original service. In most cases we will email your invoice to you on completion of the service so that you can easily make payment. Our invoice contains a link to pay by Credit Card or PayPal as well as bank details for Direct Deposit payments. Our staff can also accept cash. Company cheques are accepted and personal cheques with prior approval. Electronic receipts are issued for all payments including cash.