[Ian101]

Texted a customer this evening to leave gate unlocked tomorrow - only need to do this for a handfull of customers thankfully and got "yup will do but can you make this our last clean until March"

Not had this for a long time - the old me says to skip em tomorrow and never to call them again but the cuddly luvly new me says to clean em as normal tomorrow and put price up in March / double for March clean.

I know I will prob get behind in the winter and have got a lot of new customers lately so hardly a financial issue so think I may go with the latter of the two 

[kempy]

I'd just clean them tomorrow , then in March .
If not
You lose CUSTIE/money .
If your busy I'm sure you will not native in jan,feb

[PoleKing]

Used to irritate me when customers said this over winter.
I've got 4 that do it now.
Don't mind now though.
least they're not going with the 'competition'
Don't necessarily up the price in March-keep with your pricing structure don't put them up just because they miss the winter...

[G Griffin]

That's not a regular customer, imo; so I'd treat them as such.
Beware the Ides of March.

[KS Cleaning]

Did you ask her to leave you a crimbo tip just now as you will miss her in December?

[barry mallett]

Don't take any crap from custys like this .how would you feel if every one of your custys said leave till march . I had one like this 2 years ago , she was on 4 weekly , I explained I don't work lie that but I will quite happily put you on 8 weekly permanent. She agreed and has behaved ever since . If not she would have got the bullett.

[simonr]

whats the problem? i have a few customers that do b&b obviousley they dont have much/any work over winter so i finish in october & start again in march, dont get how some people think - you must have your windows cleaned every month or i'm gonna stamp my feet lmao

[barry mallett]

Sorry didn't think it could be a b& b . I don't know why .

[bobplum]

Texted a customer this evening to leave gate unlocked tomorrow - only need to do this for a handfull of customers thankfully and got "yup will do but can you make this our last clean until March"

Not had this for a long time - the old me says to skip em tomorrow and never to call them again but the cuddly luvly new me says to clean em as normal tomorrow and put price up in March / double for March clean.

I know I will prob get behind in the winter and have got a lot of new customers lately so hardly a financial issue so think I may go with the latter of the two 

text back explain your T&C  and that they will be classed as a new customer and the price in March will be ?
and then get that brilliant canvasser to replace 6 fold

[AuRavelling79]

Text back:

If you remember when you asked to go on my round we agreed a monthly/8 weekly clean and I did say we do an all year round service like it says on my website. Are you asking me to change our agreed terms?

See what they reply.

Mind you I "stamp my feet" ...  errr .... run a profeshnial bizniss and "cull the messers" ... errr ... allow those who don't fit the profile of the customer I wish to serve to leave.  

[SPE]

well just clean it this time and if its eating you up that much don't go back.
I have never seen the point in this feet stamping and trying to educate the customer to your terms. What other trade gets paid so well for so little and gets to lay demands like my way or the highway ?

[Tom White]

I can't be arsed with accounts like this.  I just bin them.

[supernova77]

I had a customer leave a note with the last cheque they sent... " Please leave the next window clean until March or April if still cold in March ".

That mean's they would miss 2 cleans out of 6 over the next year.

Just not worth it - DUMPED!

[koopmaster]

I have had a few over the 2 years,  I put them onto "completed" with the idea of coming back to them in march but in the next 4 months you tend to fill their place and forget about them.

I now get the odd old customer that I have dropped call me up for a clean but only fill them in if I have time.

[Roy Harding]

I would text and say that means form now to March I will have lost X amount of pounds. As we have a waiting list of customers wanting to have there windows cleaned, this would mean I would have to replace the money by cleaning one of these instead.

Hence come March you would not a have a spot on the round.

However as a long standing customer, I wanted to let you know so you are not disappointed come March.

Roy

[Stephen.C]

People who stop for winter I just say ok no problem and never go back to most.
When they ring I say sorry you stopped and I picked up more regular work (which is true) and now can't fit you in for at least 6 weeks. 4 of my customer's that did this 2 years ago
never stopped in the winter again.
Also charged for the amount of cleans they missed normally 2.
One customer told me to p off when I told her its £60.00 (2 clean missed plus this clean) why she said. I replied because its double the time and double the water.
This summer when working in a very affluent area where she lives, she approached me and said would I go back as the window cleaner she has now is not trustworthy.
Like a mug I did and never put the price up and guess what she has cancel for winter.

[dazmond]

this very rarely happens on my round but i had one the other month.he came out and paid and said "leave them until new year then slammed the door before i had chance to reply!!he s a cockney.says it all really!

its a job sandwiched in between lots of other very compact work so i will take him back on.its underpriced at £9 so itll be £12 every month when i take him back on!

[robertphil]

best to get rid,else theyll be doin it next yr too -and their neybours mite try it on too

[roundbuilder]

I have around 50 customers who want it again in march/april.
I just accept that it comes with the game.

[David Kent @ KentKleen]

I had an off licence a few years ago. If I had refused to serve all the customers who decided not to use me for a while it would not of made as much money as it did. 

I thought the customer is always right.