[Crystal-clear]

So here is a message its a little long but most people have smart phones so it can be read fine. I basically wanted to still be nice and its a little bit on the begging side but also mentions the legal stuff but its also very personal explaining poor old me won't have many options left do you think its worth sending it?

Maybe £100 or £200 of that rediculus £2.6k might pay?




Hello it looks like you owe your window cleaner a payment we have stopped cleaning your windows due to non payment please be advised although you may only owe us a small amount of money the total amount unpaid over 5 years is£2675.50 which we cant overlook and which of course is Substantial
Also extremely unfair
Whether you have overlooked it or forgotten we would appreciate that you contact us and pay what you owe if you wanted to cancel/moving or wasn't happy with our service we would have stopped but its the customers responsibility to inform us which i feel is an extremely reasonable statement as we have no idea what's on your mind unless you contact us..


please get intouch to find out what you owe we are hoping that after this message goes out most of the Debt is paid we will review the debt again and unfortunately May have to consider looking into legal methods such as a claim
Or using a debt recovery firm it may cost us 50% of the debt but because we won't have many options left it would be better then nothing.

Thankyou to all customers who contact us and pay this message is sent to over 100 customers to discuss Individual cases or anything els just call us
At this moment in time even thou the bill could be as late as 2008 we will not charge Interest we would only like you to pay for what we did 

[deeege]

It doesn't read correctly. If I received that text I'd think you were implying that I personally owe you the £2675.50.

Gold will be along shortly to re-write your text for you.

[AJ]

Dear Customer,

Your account is £xxx in arrears.

Please contact us as soon as possible to make a payment.

If no payment is made within 7 days, our services will be withdrwan and action taken to recover the amount, which will incur further charges.

If you have recently made a payment, please ignore this message and rest assured that your service will proceed as usual.

Love you lots
Your windy

[Ste b]

Bit of a long shot trying to get money from 5 years ago, but good luck

[Crystal-clear]

At least £1000 is 2 years. I want to send a mass message and explaining that. 2.6k is owed between them might make them take it seriously ?
Or make them feel sorry for me and pay the bloody thing!
Looking forward to golds mass text message if he he comes along




By the way these are customers who have already been removed
Nor do they want us just the pea takers really  who thought the best way to proceed was to not pay

[dave0123]

better off sending that as a letter

[PoleKing]

Personally, I think most people would assume other people pay a bit to make up their shortfall.
Or would think that (upto) 5 years has gone by and you seem ok you must be able to absorb a couple of grand so 'you'll be ok'

You may get some dribs & drabs but not a lot IMO.
Sorry to be negative.

My advice:
Concentrate on payments from the last year.
Go round and see them.
Systematically.
Perhaps a Sunday evening.
A couple of hours if a Sunday night just for the month of November.
After that-let it go.
The catharsis you experience will be worth more than the financial loss you experience.

[Crystal-clear]

Personally, I think most people would assume other people pay a bit to make up their shortfall.
Or would think that (upto) 5 years has gone by and you seem ok you must be able to absorb a couple of grand so 'you'll be ok'

You may get some dribs & drabs but not a lot IMO.
Sorry to be negative.

My advice:
Concentrate on payments from the last year.
Go round and see them.
Systematically.
Perhaps a Sunday evening.
A couple of hours if a Sunday night just for the month of November.
After that-let it go.
The catharsis you experience will be worth more than the financial loss you experience.

Basically yes the collecting thing will work but its again a false ecconemy. I'd prolly only get £50 in a couple of hours and for that I'd have to endure people being rude "I canceled but take it and don't come back" or "right glad you came not happy with clean dont want to pay now get out of my porch before i call the police" its a motivation killer and in 2 hours on a Sunday I could rack up 10 names and numbers of new customers which is more pleasant and profitable
So I don't really want to do the collecting thing also havnt collected in years which is a factor to the sum truth is yes I have absorbed it but its nice to get it as it was worked for but mainly the principle

[roundbuilder]

Dear customer,
Sorry you havnt been available for me to collect the window clean balance from, Please could pay the balance of---- so balance wont get out of hand and wont have to miss you out next clean due to non payment within the 14 days.

Many thanks

J bloggs.

[supernova77]

If a customer hasn't paid within 7 days I just send this:

" Just a polite reminder regarding the outstanding window cleaning payment. Account details are s/c xxxxxx acc xxxxxxxx. Many Thanks, Andy. "

People normally pay up after receiving the text... If they don't then after another 3 days I send it daily until they do 

[roundbuilder]

Personally, I think most people would assume other people pay a bit to make up their shortfall.
Or would think that (upto) 5 years has gone by and you seem ok you must be able to absorb a couple of grand so 'you'll be ok'

You may get some dribs & drabs but not a lot IMO.
Sorry to be negative.

My advice:
Concentrate on payments from the last year.
Go round and see them.
Systematically.
Perhaps a Sunday evening.
A couple of hours if a Sunday night just for the month of November.
After that-let it go.
The catharsis you experience will be worth more than the financial loss you experience.

Basically yes the collecting thing will work but its again a false ecconemy. I'd prolly only get £50 in a couple of hours and for that I'd have to endure people being rude "I canceled but take it and don't come back" or "right glad you came not happy with clean dont want to pay now get out of my porch before i call the police" its a motivation killer and in 2 hours on a Sunday I could rack up 10 names and numbers of new customers which is more pleasant and profitable
So I don't really want to do the collecting thing also havnt collected in years which is a factor to the sum truth is yes I have absorbed it but its nice to get it as it was worked for but mainly the principle

I still collect, any customer who owes 3 or more cleans get a knock and always pay up when i catch them in.. Still a lot of people out there who dont do cheques/online and others who cant be bothered to do it but are happy to pay when given a knock.

[Becci Swan]

Personally, I think most people would assume other people pay a bit to make up their shortfall.
Or would think that (upto) 5 years has gone by and you seem ok you must be able to absorb a couple of grand so 'you'll be ok'

You may get some dribs & drabs but not a lot IMO.
Sorry to be negative.

My advice:
Concentrate on payments from the last year.
Go round and see them.
Systematically.
Perhaps a Sunday evening.
A couple of hours if a Sunday night just for the month of November.
After that-let it go.
The catharsis you experience will be worth more than the financial loss you experience.

Basically yes the collecting thing will work but its again a false ecconemy. I'd prolly only get £50 in a couple of hours and for that I'd have to endure people being rude "I canceled but take it and don't come back" or "right glad you came not happy with clean dont want to pay now get out of my porch before i call the police" its a motivation killer and in 2 hours on a Sunday I could rack up 10 names and numbers of new customers which is more pleasant and profitable
So I don't really want to do the collecting thing also havnt collected in years which is a factor to the sum truth is yes I have absorbed it but its nice to get it as it was worked for but mainly the principle

Hi Sacha

How about getting a calling service to contact these non paying customers to find out whats going on and give them a nudge into paying..... 

[TheWindowManChris]

Personally, I think most people would assume other people pay a bit to make up their shortfall.
Or would think that (upto) 5 years has gone by and you seem ok you must be able to absorb a couple of grand so 'you'll be ok'

You may get some dribs & drabs but not a lot IMO.
Sorry to be negative.

My advice:
Concentrate on payments from the last year.
Go round and see them.
Systematically.
Perhaps a Sunday evening.
A couple of hours if a Sunday night just for the month of November.
After that-let it go.
The catharsis you experience will be worth more than the financial loss you experience.

Basically yes the collecting thing will work but its again a false ecconemy. I'd prolly only get £50 in a couple of hours and for that I'd have to endure people being rude "I canceled but take it and don't come back" or "right glad you came not happy with clean dont want to pay now get out of my porch before i call the police" its a motivation killer and in 2 hours on a Sunday I could rack up 10 names and numbers of new customers which is more pleasant and profitable
So I don't really want to do the collecting thing also havnt collected in years which is a factor to the sum truth is yes I have absorbed it but its nice to get it as it was worked for but mainly the principle

Hi Sacha

How about getting a calling service to contact these non paying customers to find out whats going on and give them a nudge into paying..... 

I would say that would be a good service aslong you they worked on commission only on what you gain.

We sent a text message saying 'You need to call XX ASAP on XX important account information' then no response call them up! 

[Crystal-clear]

Personally, I think most people would assume other people pay a bit to make up their shortfall.
Or would think that (upto) 5 years has gone by and you seem ok you must be able to absorb a couple of grand so 'you'll be ok'

You may get some dribs & drabs but not a lot IMO.
Sorry to be negative.

My advice:
Concentrate on payments from the last year.
Go round and see them.
Systematically.
Perhaps a Sunday evening.
A couple of hours if a Sunday night just for the month of November.
After that-let it go.
The catharsis you experience will be worth more than the financial loss you experience.

Basically yes the collecting thing will work but its again a false ecconemy. I'd prolly only get £50 in a couple of hours and for that I'd have to endure people being rude "I canceled but take it and don't come back" or "right glad you came not happy with clean dont want to pay now get out of my porch before i call the police" its a motivation killer and in 2 hours on a Sunday I could rack up 10 names and numbers of new customers which is more pleasant and profitable
So I don't really want to do the collecting thing also havnt collected in years which is a factor to the sum truth is yes I have absorbed it but its nice to get it as it was worked for but mainly the principle

Hi Sacha

How about getting a calling service to contact these non paying customers to find out whats going on and give them a nudge into paying..... 

£2 per payer fill your boots

[HampshireWindowCleaning]

It amazes me that you have nearly 3 grand of customers that do not want to pay you, maybe you should look at the quality of service that you provide and see if there is anywhere you could improve, there is a lot of competition in this job now and people want a good job for there money these days.
I have 1 or 2 non payers over the year but to have as much as you have is worrying.

[koopmaster]

I let them get up to 3 or 4 months cleans and then start chasing them for the money.  I have only stopped 2 customers this year for not paying and when I caught the first one he paid for 6 months.

 the other one paid most yesterday but still owes £10.  they have had a very bad year so I said I would come back in January and see how they are doing. (they are actually good customers but just had a spate of bad luck)

I send out a text saying

REMINDER: please ensure outstanding monies owed for your window cleaning service are paid in full, via cheque, cash, or via www.website.  many thanks xxx

[AuRavelling79]

It doesn't read correctly. If I received that text I'd think you were implying that I personally owe you the £2675.50.

Gold will be along shortly to re-write your text for you.

Can't make a silk purse out of a sow's ear I'm afraid. 

[Crystal-clear]

It doesn't read correctly. If I received that text I'd think you were implying that I personally owe you the £2675.50.

Gold will be along shortly to re-write your text for you.

Can't make a silk purse out of a sow's ear I'm afraid.  

I know. This was just a spur of the moment thing on a friday night! I need to rethink. Thanks guys for all of your input.

[TheWindowManChris]

It doesn't read correctly. If I received that text I'd think you were implying that I personally owe you the £2675.50.

Gold will be along shortly to re-write your text for you.

Can't make a silk purse out of a sow's ear I'm afraid.  

I know. This was just a spur of the moment thing on a friday night! I need to rethink. Thanks guys for all of your input.

Why not get a text service like what I do so when it texts out where the number be says 'Window Cleaners'   or sometimes 'Important Message'  and not your mob number

[MATT BATEMAN (OWC)]

Dear Customer,

Your account is £xxx in arrears.

Please contact us as soon as possible to make a payment.

If no payment is made within 7 days, our services will be withdrwan and action taken to recover the amount, which will incur further charges.

If you have recently made a payment, please ignore this message and rest assured that your service will proceed as usual.

Love you lots
Your windy

+1