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rah

  • Posts: 670
Excellent Customer service!
« on: November 01, 2013, 04:27:32 pm »
I always like to say thank you to anyone who's customer service is excellent.

Well, Vyair are top notch!

Just mailed them about a issue with a pump, loss of pressure & received an e-mail, within 5 minutes asking me for my address so they can send me the part to rectify the problem!

What more can you say other than Excellent service!

Rob.
Life used to be full of up's and downs....now i hardly ever get up a ladder :) .

wfp master

  • Posts: 2553
Re: Excellent Customer service!
« Reply #1 on: November 01, 2013, 04:38:20 pm »
Lucky you. I cant say the same about window cleaning stuff.

Michael Peterson

  • Posts: 1741
Re: Excellent Customer service!
« Reply #2 on: November 01, 2013, 04:58:27 pm »
i just threw my vyair pump straight in the bin after three months spluttering and not pumping im so sick of pumps i run them all from backpacks converted now, i have enver broken a backpack pump in the time i have broken 3 sureflows and a vyair, we pump through 100 meters of hose with a backpack with no problems as all

rah

  • Posts: 670
Re: Excellent Customer service!
« Reply #3 on: November 02, 2013, 05:00:23 am »
I've only ever used Flojet up to trying the Vyair, which I've had for almost a year and used it hard in that time & this is the first issue I've had. I do agree though, pumps are a pain in the ass! don't think I've ever managed more than 2 years out of one.
Life used to be full of up's and downs....now i hardly ever get up a ladder :) .