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David lyddon

aquadapta
« on: October 31, 2013, 04:22:12 pm »
Ordered some items on tuesday,money gone from my account.
Not had an email or any goods.
I have rang the number and it says to email them,but email offline.
They are usually very good,but this is a worry. ???
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bobplum

  • Posts: 5602
Re: aquadapta
« Reply #1 on: October 31, 2013, 04:26:04 pm »
i know i am speaking out of turn here but i have a niggling feeling its all gone go wrong for aquadapter
I dont know why, maybe they are struggling  i hope not but...
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dazmond

  • Posts: 24483
Re: aquadapta
« Reply #2 on: October 31, 2013, 04:48:49 pm »
thats unusual david.aqua-daptor have usually been very good.i get an email straight after ordering from them. :(
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price higher/work harder!

Nathanael Jones

  • Posts: 5596
Re: aquadapta
« Reply #3 on: October 31, 2013, 05:13:56 pm »
I got an e-mail from Steve a few mins ago,..  they're just very busy with new poles being released (Arriving in less than 2 weeks he told me), new lighter version of the AD out and a fancy new website he's having to get to grips with working (Thats my doing, sorry!)

If you've contacted them, you'll get a reply soon I'm sure. Their customer service is top notch usually.
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David lyddon

Re: aquadapta
« Reply #4 on: October 31, 2013, 05:39:18 pm »
Quote from: bobplum on October 31, 2013, 04:26:04 pm
i know i am speaking out of turn here but i have a niggling feeling its all gone go wrong for aquadapter
I dont know why, maybe they are struggling  i hope not but...
steve just been untouched to say items will arrive tomorrow
New website quite liked the old one
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sham33

Re: aquadapta
« Reply #5 on: October 31, 2013, 06:14:55 pm »
Whens the new AQUA-DAPTER V-LITE coming out? Need a replacment, been putting it off till new version comes out.
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Susan Dean (1stclean)

  • Posts: 2064
Re: aquadapta
« Reply #6 on: November 01, 2013, 03:35:35 pm »
I sent an a-dapta back to get fixed , send it recored post they couldn't be bother to pick it up or sign for it so I got it back untouched !!!
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wfp master

  • Posts: 2553
Re: aquadapta
« Reply #7 on: November 01, 2013, 04:14:18 pm »
Quote from: Nathanael Jones on October 31, 2013, 05:13:56 pm
I got an e-mail from Steve a few mins ago,..  they're just very busy with new poles being released (Arriving in less than 2 weeks he told me), new lighter version of the AD out and a fancy new website he's having to get to grips with working (Thats my doing, sorry!)

If you've contacted them, you'll get a reply soon I'm sure. Their customer service is top notch usually.
thats what they all say. ::)roll
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steven 1

Re: aquadapta
« Reply #8 on: November 01, 2013, 06:58:20 pm »
Quote from: David lyddon on October 31, 2013, 04:22:12 pm
Ordered some items on tuesday,money gone from my account.
Not had an email or any goods.
I have rang the number and it says to email them,but email offline.
They are usually very good,but this is a worry. ???
Hi David, Have you received it now?
Sorry for delay, like nathanael says have been busy, so do apologise!
Steve.
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steven 1

Re: aquadapta
« Reply #9 on: November 01, 2013, 07:00:49 pm »
Quote from: Susan Dean (1stclean) on November 01, 2013, 03:35:35 pm
I sent an a-dapta back to get fixed , send it recored post they couldn't be bother to pick it up or sign for it so I got it back untouched !!!
Hi Susan,
We have moved premises so some mail still going to old address, so unaware of you sending to repair.
Again really do apologise for all delays at moment.

Steve.
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