[TheWindowManChris]

I don't know why so many on here have rules that are so rigid with an almost aggressive attitude towards the customer.

What wrong with being flexible and making a decision that for each time something like 'not today' happens.

It doesn't happen so often to me now due to continuous culling over the years but in the past I've dumped customers straight away when they've said not today and others I said that I'll call again in a month.
 
I still got a customer though who I call Mr Not Today. He's in between 2 other houses I do monthly. I always call on him and usually it's 'not today' but 3 or 4 times a year, he wants his windows cleaned. It's only an extra £60 or £80 a year but as I walk past his front gate every month, I'd be daft not to waste the 3 minutes calling on him.

Last year a customer said 'not today' because it was her daughters birthday (what's that got to do with cleaning the windows?) and she was dumped on the spot. Her house is right near where I do some others but parking where she is is a nightmare and can take as long as cleaning the place. I'd just spent about 20 minutes driving around the block continuously waiting for a parking space so when she said 'not today', that was it.

I did that once and she called office for 3 days begging us to come back and she Not said a Squeak, She even calls to pay over the phone as she never in when we come.   I think we may of scared her.

[traps7]

It makes you look desperate in my opinion. I'm not saying you are but it could come across that way to the customer. If you've got enough work then why waste time on customers like that? Much easier to go on to the next job. Do you also specify a particular time slot? You could go on and on bending over backwards for people but I dont think you'll get any thanks for it.

[dazmond]

we all get "not todays".it just depends on the reason


we re having new windows/builders/painters in.......fair play


we are going on holiday tomorrow........fair play


dont clean them as its forecast rain later.......dumped


i dont want you to clean them today as you ll upset my dog.....dumped


ive got a stinking cold can you give them a miss?........dumped



its raining!its not worth you bothering today(light/medium rain/no wind)........dumped


my husbands cleaned the downstairs windows and the tops dont look too bad.can you leave em?.....dumped


 

[Ian101]

we all get "not todays".it just depends on the reason


we re having new windows/builders/painters in.......fair play


we are going on holiday tomorrow........fair play


dont clean them as its forecast rain later.......dumped


i dont want you to clean them today as you ll upset my dog.....dumped


ive got a stinking cold can you give them a miss?........dumped



its raining!its not worth you bothering today(light/medium rain/no wind)........dumped


my husbands cleaned the downstairs windows and the tops dont look too bad.can you leave em?.....dumped


 

+1 with addition of the  husband died yesterday can you leave em this time .... had that few weeks ago 


if it was the dog had dies then dumped

[home6442]

A few more excuses not to be accepted.

I have a stinking hangover could you leave them as the noise is giving me a headache.....Dumped

Could you leave them as I want a lie on and the last time the sound of your water
running down my windows caused me to wet the bed.........................................................Dumped

Don't need them done as I have broken my glasses so I cant see the dirt on the
windows...Dumped

Would you leave them this time as you over cleaned them the last time and they are
still o.k...Dumped

[Paul Coleman]

I don't know why so many on here have rules that are so rigid with an almost aggressive attitude towards the customer.

What wrong with being flexible and making a decision that for each time something like 'not today' happens.

It doesn't happen so often to me now due to continuous culling over the years but in the past I've dumped customers straight away when they've said not today and others I said that I'll call again in a month.
 

I am fairly flexible about it but it depends on the reason and, if I'm honest about it, how much I want the job.
Example:  Recently I was "not today'd" by a customer who was having her floorboards sanded.  There was dust around and windows needed to stay open.  Also there was plenty of dust on the outside.  Not a messer.  Just a usual decent customer who pays promptly etc.  So, no problem.

Anothger customer did it because she was gardening - well away from the house and I could easily have cleaned with no disruption.  Job slightly underpriced anyway.  Although no bad history, drags her heels abouty paying a fair bit.  Tough call but dumped.