[Cliff perkins]

Hi all
Does anybody use a service for awkward payers,getting a bit fed up with a few now.
Any links appreciated.
Regards cliff

[bobplum]

firstly never allow more than one clean without payment, for the life of me i will never understand cleaners allowing customers 3 or 4 cleans.
secondly, when you do get paid tell them its now standing orders only and when the payment comes thru then clean
thirdly, if none of the above works........replace them

[supernova77]

Hi all
Does anybody use a service for awkward payers,getting a bit fed up with a few now.
Any links appreciated.
Regards cliff

Cliff,

I've started moving all of my slow payers onto Direct Debit via GoCardless >> www.gocardless.com

It works very well.

Andy

[Mike #1]

Residential custys get knocked early on a morning and they pay up then get dumped if i think they have been taking the pee .

When i take on a new custy i now take full name email address and telephone numbers , so they will get hounded one way or another if the start taking the pee with payment .

I will be using new payment cards for all of my custys and they will be informed that payment needs to be made within 3 days of clean any consistent late payers will get dumped . Mike

[Cliff perkins]

Hi
Like probably a few on here i offer
1 cash on day paid or left out somewhere.
2 chq on day or in self addressed envelope provided.
3 via my website on card
4 via my website on paypal.
5 via my bank account on bacs

5 ways to pay and u still get a few that mess u around.

Standing is an idea but how does that work for 6 weekly customers ?

[Mike #1]

Sack em Cliff , Standing order or  bacs payments can be cancelled in seconds by a customer who uses online banking simples .

You are offering them more than enough options,  I find that with some custys that as soon as you offer them bacs payments they see it as an excuse to delay payment as they think you wont go knocking at their door . Mike

[Cliff perkins]

Hi mike
Very topical situation here
I sacked 2 this evening that were very obviously taking the pee,2 neighbours taken on together both paid 1st cleans and havnt paid 2 follow up cleans.

Im a soft touch i trust every1 and it goes against me more often lately.

But im not a mug either 

Cheers cliff

[supernova77]

Standing is an idea but how does that work for 6 weekly customers ?

It's not a monthly direct debit... You initiate a payment once you've cleaned the customers windows...

Sign up and try it.

Andy

[Cliff perkins]

Hi andy sais they charge you 1% per transaction
How much do you pay on a £15 invoice as that cant be correct.
Cheers cliff

[8weekly]

Has the one on D--e Way paid Cliff?

[supernova77]

Hi Cliff

1% is correct. You would pay 15p on a £15 invoice. I've been using it for a couple of months now.

Andy

[Cliff perkins]

Hiya
No ive written that 1 off mate.
To much hassle
Would you like another customer i have 4 you can have which ive sacked  

[Cliff perkins]

Cheers andy
Will sign up
Always handy to have another way to pay that will be 6 ways now ;-)

Regards

[robertphil]

drop em cliffy boy, you wont regret it .   i  have a programme of constantly looking for new  ,i crave it and new is on my mind often , i hate old sh/te

[bobplum]

just been on the the gocardless website.....times must be hard in Hollywood i see Matt Damon AKA Harry marr is working there

[Mike #1]

Hi mike
Very topical situation here
I sacked 2 this evening that were very obviously taking the pee,2 neighbours taken on together both paid 1st cleans and havnt paid 2 follow up cleans.

Im a soft touch i trust every1 and it goes against me more often lately.

But im not a mug either 

Cheers cliff

Bit soft myself at times mate starting to get tuffer now though got no choice . Mike

[Tom White]

firstly never allow more than one clean without payment, for the life of me i will never understand cleaners allowing customers 3 or 4 cleans.

I disagree; I think every customer should be treated on an individual basis.  I do a doctor's house - what happens is that he'll end up six month in arrears, then he'll pay me for those six months, and then for six months in advance.

One year later, he's six months in arrears and he'll pay me for that, and then six months in advance.

We've been playing this game for years now.

[supernova77]

I disagree; I think every customer should be treated on an individual basis.

I agree with Tosh...

I do have a few slow payers... Some of them forget / some of them delay for no valid reason / I have noticed that others wait until the end of the month until they pay me, so they are obviously waiting to get paid before paying me.

However - It is my biggest annoyance of the business... I would much rather be in control of my cash flow - That's why I'm moving all my slow payers over to Direct Debit - And ALL new customers are being setup on Direct Debit.

Andy  

[roundbuilder]

firstly never allow more than one clean without payment, for the life of me i will never understand cleaners allowing customers 3 or 4 cleans.
secondly, when you do get paid tell them its now standing orders only and when the payment comes thru then clean
thirdly, if none of the above works........replace them

Thats easier said than done and would be business suicide if you dump customers if they dont pay after every clean on time. I have customers who owe 6/8 months of cleaning and 1 who pays me yearly for the last 4 years. As annoying as it is i still get it in the end, i never choose to replace and dump unless they give me endless grief from day 1 which is rare thank god.
 as a rule i now only collect from custers that owe 3 or more cleans and the rest pay either on day or through bank or cheque.

[Cliff perkins]

Hi all
I agree
I have a few that pay me on every 3rd clean and it does annoy me but i know i will get it.
Its the 1s that dont pick the phone up or answer texts and obviously take the pee.
I only have a few and they know they are taking the pee.
Theese are the 1s i have no time for and because of that i let them go.
Lifes to short to get stressed over them sack em and replace.cant be doing with that sort no more.
We all get them and its down to each and every cleaner to put up with it or not.

Good evening cliff