[Ian101]

Its amazing how some customers can go from great payers to crap payers !

Been looking at the george debt list a lot recently and sent 8 nice reminders out last week which also mentioned as "they were busy people" they may like to consider setting up a standing order and to let me know if they did - so far had 3 payments in with no apologies and up to now no calls / texts saying standing orders had been set up.

so suspended the buggers even the ones that have just paid and now about £900 down on yearly turnover but would rather that than not get around to the good customers that sometimes seem to slip into next month at the end of every month.

[supernova77]

I'm currently in the process of moving all slow payers over to direct debit >> www.iconicwindowcleaning.co.uk/directdebit

I'm also explaining to all new customers that I only commence cleaning once a direct debit has been setup... Seems to be working so far.

Andy :-)

[p1w1]

I'm currently in the process of moving all slow payers over to direct debit >> www.iconicwindowcleaning.co.uk/directdebit

I'm also explaining to all new customers that I only commence cleaning once a direct debit has been setup... Seems to be working so far.

Andy :-)

Hi Andy
That looks pretty good, have you been doing it long and what are the charges?
thanks
paul

[bobplum]

I'm currently in the process of moving all slow payers over to direct debit >> www.iconicwindowcleaning.co.uk/directdebit

I'm also explaining to all new customers that I only commence cleaning once a direct debit has been setup... Seems to be working so far.

Andy :-)

i think isparkle works like that

[keyser soze]

i find he commercial jobs are worse.. my domestics are as good as gold apart from the odd one and they all pay when i knock on there door if they are getting a bit behind... i tend to let them have a free role until i get a bee in my bonnet and target them, but to be fair its not many ..

[deeege]

The commercial jobs are worse, far far worse.

[Carl@Cwc]

I'm currently in the process of moving all slow payers over to direct debit >> www.iconicwindowcleaning.co.uk/directdebit

I'm also explaining to all new customers that I only commence cleaning once a direct debit has been setup... Seems to be working so far.

Andy :-)

whats the setup on the direct debit system like?
where and how please ?

[supernova77]

Hi Andy
That looks pretty good, have you been doing it long and what are the charges?
thanks
paul

Hi Paul,

Only been using it a few weeks... It's only 1% of each transaction - The only negative is that it takes about 10 days for the money to actually clear in your bank account - However I think it's worth the wait, slow payers can take a lot longer than 10 days!

Andy

[supernova77]

whats the setup on the direct debit system like?
where and how please ?

www.gocardless.com

Very very easy to setup and simple to use.

Andy

[8weekly]

I just looked at the website. It says 7 days there to receive the funds. I reckon on average therefore it would take longer for my customers to pay than it does now. Therefore, I would be paying 1% for the privilege of taking longer to get paid.

[dave0123]

I'm currently in the process of moving all slow payers over to direct debit >> www.iconicwindowcleaning.co.uk/directdebit

I'm also explaining to all new customers that I only commence cleaning once a direct debit has been setup... Seems to be working so far.

Andy :-)

it says on your website paymetns will only be taken once your windows have been cleaned. how does that work? i thought it direct debits were just a set date each month?

[supernova77]

it says on your website paymetns will only be taken once your windows have been cleaned. how does that work? i thought it direct debits were just a set date each month?

You can setup monthly direct debits but I have my customers setup whereby I initiate a payment after I've cleaned their windows... As I update aworka in the evening I just initiate any direct debit payments at the same time.

Andy

[supernova77]

I just looked at the website. It says 7 days there to receive the funds. I reckon on average therefore it would take longer for my customers to pay than it does now. Therefore, I would be paying 1% for the privilege of taking longer to get paid.

But think of it long term... Once everyone is setup it means that every working day you have money clearing in your account from 7 days previous = improved cash flow.

Andy

[dave0123]

does that mean they have to ok the payment each time u do the widnows before allowing the money to go out there account? or does it just come out without any further requirement from the custy?

[robertphil]

sloww payers are like weeds in a crop field.  you gotta get rid . 

 you have to be constantly lookin out for them at the same time as sowing fresh seeds in the space they once took.

[supernova77]

does that mean they have to ok the payment each time u do the widnows before allowing the money to go out there account? or does it just come out without any further requirement from the custy?

No they don't have to OK any payments. Their only input is filling out the initial form.

Andy :-)

[dave0123]

No they don't have to OK any payments. Their only input is filling out the initial form.

Andy :-)

thanks..


intresting... i like the way it is pretty much guaranteed each month your not waiting and hoping they go and transfer the money like bacs, cheaper than taking card payments too!!

[8weekly]

I just looked at the website. It says 7 days there to receive the funds. I reckon on average therefore it would take longer for my customers to pay than it does now. Therefore, I would be paying 1% for the privilege of taking longer to get paid.

But think of it long term... Once everyone is setup it means that every working day you have money clearing in your account from 7 days previous = improved cash flow.

Andy

That doesn't make sense. If it now takes on average 7 days to get paid when I reckon the average now is about 3, that means worsened cash flow.

[HampshireWindowCleaning]

sloww payers are like weeds in a crop field.  you gotta get rid . 

 you have to be constantly lookin out for them at the same time as sowing fresh seeds in the space they once took.

I agree, get rid of any bad payers and you don't need to waste money on direct debit set-ups etc.

[supernova77]

That doesn't make sense. If it now takes on average 7 days to get paid when I reckon the average now is about 3, that means worsened cash flow.

But it's guaranteed cash flow and money clearing in lumps rather than bit by bit and little by little - so in my mind improved cash flow.

Andy