I bought a new flow controller from Pure Freedom about 4 months ago. It worked fine for a few weeks then started blowing fuses for no reason as it was wired correctly and I sent it back to Pure Freedom who had it repaired and said there was a fault on the unit and its fine now got it back and re-fitted it and it worked fine for about 2-3 weeks then the same thing happend again I called Pure Freedom back and told them I was told to send it back and they would send me a replacement, 2 weeks on heard nothing so I called them they said it was still sat on the shelf they hadnt looked at it yet and they will get straight onto it.
Today I called them again (couple of days later) and they said I had to pay for the repairs as it was me that had caused the damage a diode inside the unit had blew due to reverse polority with is impossible as it had been working fine and then suddenly started blowing fuses the wiring was fine and had not been touched so how can it be my fault, I have told them to send the varistream back with a statement and I am going to get an independent electronics expert to check it for me and will be passed onto trading standards.
I told them this and it cant be my fault and was basically told I was a liar and its the laws of physics that its been wired wrong,
I have used Pure freedom for about 7 years and spent alot of money with them. and get customer service like that.
I will NOT be using them again
Be warned !
I have had an opportunity to Speak with both PF and our engineer re this control. The control was bought in October of 2012, and was first returned to us on the 9th April 2013. Report from customer is the fuse constantly blew.
On inspection of the control the reverse polarity diode had blown due to miss wiring.
We have for some time been protecting the processor and PCB against miss wiring by placing a diode on the power input.
Direct current DC will pass through a circuit in one direction only think of it as putting a vehicle in in 1st gear the car can now only move forward. Trying to engage reverse while traveling forward at speed will destroy the gear box.
As such correct polarity becomes very important in a DC device in that the power can only flow in one direction. The position of the diode means that there is only reason for the diode to blow.
Current would only need to flow in the wrong direction for a fraction of a second so as already suggested in the Thread it would be enough to touch the negative terminal of the battery with the positive connector.
At this point dependent on the battery size and if it is fully charged you have the full current available passing through the circuit the wrong way. For example if an 85AH battery is used then 85 amps are passing across the control in that moment.
As the controller has been miss wired any fuse is bypassed. The Processor we fit has a maximum current rating of 10amps so putting 85 across it completely destroys the PCB and processor.
To avoid this permanent damage we fit the diode.
Despite the fact that the control had been miss wired when returned in April and not covered by our warranty. We repaired it free as an act of goodwill and advised this at the time.
On receipt of the control again around the 10th May the reverse polarity diode has again be blown.
Unfortunately no matter how you look at this passing current the wrong way around a DC powered device will blow it up.