[water fed bill]

I bought a new flow controller from Pure Freedom about 4 months ago. It worked fine for a few weeks then started blowing fuses for no reason as it was wired correctly and I sent it back to Pure Freedom who had it repaired and said there was a fault on the unit and its fine now got it back and re-fitted it and it worked fine for about 2-3 weeks then the same thing happend again I called Pure Freedom back and told them I was told to send it back and they would send me a replacement, 2 weeks on heard nothing so I called them they said it was still sat on the shelf they hadnt looked at it yet and they will get straight onto it.
Today I called them again (couple of days later) and they said I had to pay for the repairs as it was me that had caused the damage a diode inside the unit had blew due to reverse polority with is impossible as it had been working fine and then suddenly started blowing fuses the wiring was fine and had not been touched so how can it be my fault, I have told them to send the varistream back with a statement and I am going to get an independent electronics expert to check it for me and will be passed onto trading standards.

I told them this and it cant be my fault and was basically told I was a liar and its the laws of physics that its been wired wrong,

I have used Pure freedom for about 7 years and spent alot of money with them. and get customer service like that.
I will NOT be using them again
Be warned !

[DG Cleaning]

I take it you've joined this forum to have a pop at Pure Freedom?

[DaveG]

welcome to the forum

[Smudger]

have you opened an account just for this thread ?

get the independant report ( spring - Ian shepard ) would be the man - then if your right by all means
come on the forum slagging off well respected suppliers

Darran

[water fed bill]

No I have been on the forum along while I just havnt posted, I normally use the window-tools forum.

[water fed bill]

Date Registered:    March 14, 2011, 05:55:23 pm

[DG Cleaning]

Well if your only post is to slag a company off who's going to take you seriously?

[♠Winp®oClean♠]

Sounds like poor & sloppy customer service to me. I would have done exactly the same, come on here & spouted about it!!

[wfp master]

his choice his money hes spending.

[DG Cleaning]

It may be bad service but would you join a forum then wait 2 years to post and then slag someone off?

[Liam1990]

This is my dads post I was with him listening to the call. He has been on here ages but he normally just likes to read others rants. But today hes got to do one all of his own  

[wfp master]

This is my dads post I was with him listening to the call. He has been on here ages but he normally just likes to read others rants. But today hes got to do one all of his own  

one rant in over 2 years nothing wrong with that.

[Ian101]

flipping heck its only a flow controller ........... whats your problem 












































haha only kidding just wanted to see you stressed out again

[♠Winp®oClean♠]

It may be bad service but would you join a forum then wait 2 years to post and then slag someone off?

Yep! Most certainly if that happened to me.

[Ian Sheppard]

There seems to be two technical points here
1. The fuse blowing.
It is difficult to comment on this without seeing the installation - pump as a fuse blowing could be caused by an current surge from a number of sources. The units are supplied with a 7amp fuse to go in line between the battery and controller on the positive (red).

2. Reverse polarity diode on the control.
In order to protect the processor and board from accidental miss wiring a diode is fitted on the power supply. The reverse polarity diode would only blow in one instance. That the red positive cable is connected by mistake to the negative terminal of the battery and the Negative lead to the positive terminal.

The diode is there for one reason which is to protect the processor from miss wiring.  As the manufacturer we are more than happy to inspect the control however if the reverse polarity diode has gone this would fall outside of the warranty as miss wiring is the only reason for it to fail and a charge for repair is likely.

[MATT BATEMAN (OWC)]

haha only kidding just wanted to see you stressed out again

 

[water fed bill]

There seems to be two technical points here
1. The fuse blowing.
It is difficult to comment on this without seeing the installation - pump as a fuse blowing could be caused by an current surge from a number of sources. The units are supplied with a 7amp fuse to go in line between the battery and controller on the positive (red).

2. Reverse polarity diode on the control.
In order to protect the processor and board from accidental miss wiring a diode is fitted on the power supply. The reverse polarity diode would only blow in one instance. That the red positive cable is connected by mistake to the negative terminal of the battery and the Negative lead to the positive terminal.

The diode is there for one reason which is to protect the processor from miss wiring.  As the manufacturer we are more than happy to inspect the control however if the reverse polarity diode has gone this would fall outside of the warranty as miss wiring is the only reason for it to fail and a charge for repair is likely.

They have told us that the diode is blown but it has not had the polarity reversed it was working fine and then it just started blowing fuses.

[♠Winp®oClean♠]

Who's to say PF didn't reverse the polarity?

How can the OP have done it when he's been using it for 2 weeks? I'm assuming, after reading his post that he hasn't changed anything which would have allowed an accidental change of polarity.

Sounds dodgy to me & to have it sat on a shelf for 2 weeks shows they didn't give a hoot really!

[water fed bill]

when I turned it on the pump run then the fuse blew, so I changed the fuse same size as the orignal 7.5 amp and it just blew again so I checked all the wiring for a short and it was fine went through about 6 fuses one after the other. so was sent back a second time to Pure Freedom, I have never had a bad word about Pure Freedom until now.

[Ian Sheppard]

On occasions when switching batteries over it is possible to reverse the polarity by connecting the cables the wrong way round.
If the reverse polarity diode has gone there is unfortunately only one reason why this would happen.

Have PF returned the unit to us?

It would be unusual for the controller to be the cause of fuses blowing. The fuse is in line between the battery and control so current is flowing from the battery through the control to the pump.

Daft question but we are talking about a PF flowmaster here and not a Varistream?