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It's for reasons like this that I go and view EVERY job before giving my quote.
got a job booked in to clean gutters out booked in by phone price arranged anyway got out of van and we walked over looking at gutters lady comes out and says there it is we are looking upwards , the lady is looking downwards and says there it is , she is talking about drain i said you said gutters she said yes thats what we call them from our country i said well here ou there gutters down there drain , back in van waste of time but you have to laugh some people