[Geoff]

Has it ever been shown that YOU scratched glass when a customer has accused you of doing so?

[SunShineCleaning]

Yes I owned up. Morally upright me.

3 very large patio doors  Kept hearing popping sounds and thought it was paint coming off.

Turned out to be fabrication debris.

[Geoff]

So trad, not wfp?

I had one today (always been a bit, 'funny', if you know what I mean) say there's a big scratch etc./don't call anymore etc.  No problems up to now.  Very unlikely to be me (eg, why just the one pane?).  Hundreds of other happy bods, but Mr and Mrs Professionals-You-Know, who have not once smiled or even exchanged the merest of pleasantries in three years just so happen to see a scratch (not that I have been invited to look at it).

Like I say, not likely a fabrication issue.

[Small but perfectley formed]

We had one turned out to be spiders web

[SunShineCleaning]

I had another in a communal area of flats. It had cement on it and I made nice patterns with the brush.

I owned up and would have paid for a new pain if they had requested it.

[robertphil]

never happened to me but if it did id be right over there to get a photo of it ,be sure to date your foto by putting a newspaper in the foto as evidence

[Stu Wallace]

I Had a customer moaning about the scratches on her windows I went back and had a look turned out they were on the inside and I had only cleaned outside. I was very relieved

[PoleKing]

+1 Stu Wallace.
It was straight as an arrow.
Turned out to be the other door in a set of sliding patio doors catching it.

[H20cleaning]

things like cerment and dust etc... if they scratch the windows how is that our fault? if were working from ground level and assume its dirt were going to try cleaing it!!! and if they hired us then its not our fault is it we have only done our job.