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Tom White

Had a desperate customer say, "Charge me what you like!"
« on: April 30, 2013, 02:20:50 pm »
It doesn't happen often, but we were cleaning some shops this morning and a guy with a posh accent explained that he's selling his house, he has the estate agent coming around later today, and that he's desperate to have his windows cleaned; inside and out.  He says he understands it's short notice and adds that we could "Charge him what we liked!"

It's a big place too, swimming pool and tennis courts.

It's lovely when that happens.  We charged him well and ended up with a regular clean out of it.  He's moving to London and we'll clean it on a monthly basis till it's sold.  I just have to e-mail him and he promised (without prompting) to pay when he received the e-mail.  Not that I would take short cuts mind you.

But he's restored my faith in customers.

Roy Harding

  • Posts: 1985
Re: Had a desperate customer say, "Charge me what you like!"
« Reply #1 on: April 30, 2013, 03:02:07 pm »
Nice when that happens.

A few years ago a woman in a XK8 pulled up an said she was desperate for a window cleaner, she told me the address and said its open do inside and out. I said you don't know the price, she said well you have the tools and I have the money.  ;D ;D

A license to print money.

Roy

rg1

  • Posts: 1356
Re: Had a desperate customer say, "Charge me what you like!"
« Reply #2 on: April 30, 2013, 03:40:55 pm »
It doesn't happen often, but we were cleaning some shops this morning and a guy with a posh accent explained that he's selling his house, he has the estate agent coming around later today, and that he's desperate to have his windows cleaned; inside and out.  He says he understands it's short notice and adds that we could "Charge him what we liked!"

It's a big place too, swimming pool and tennis courts.

It's lovely when that happens.  We charged him well and ended up with a regular clean out of it.  He's moving to London and we'll clean it on a monthly basis till it's sold.  I just have to e-mail him and he promised (without prompting) to pay when he received the e-mail.  Not that I would take short cuts mind you.

But he's restored my faith in customers.

Unfortunately, not every customer is like that.
The pen is mightier than the sword (and a lot easier to write with!)

robertphil

  • Posts: 1511
Re: Had a desperate customer say, "Charge me what you like!"
« Reply #3 on: April 30, 2013, 06:32:42 pm »
I got burned recently by somebody who wanted to pay more than what I said.   I thought what the heck,if you insist  on payin double who am I to say

in the end I got zilch ,somebody messed me over

Mike #1

  • Posts: 4668
Re: Had a desperate customer say, "Charge me what you like!"
« Reply #4 on: April 30, 2013, 06:48:32 pm »
I got a blank cheque the other week custy said write what you want on it if only  ;D ;D . Mike

GB Window Cleaning

  • Posts: 3262
Re: Had a desperate customer say, "Charge me what you like!"
« Reply #5 on: April 30, 2013, 07:01:10 pm »
nice one tosh ;)

MATT BATEMAN (OWC)

  • Posts: 1821
Re: Had a desperate customer say, "Charge me what you like!"
« Reply #6 on: April 30, 2013, 07:09:48 pm »
I had an EOT enquiry today. As its just a one off I got all the necessary details, was just going to google maps when she said "It won't be £100 will it?" 

I checked out the property and was quite fortunate as you could see the rear of it from aerial shots. It looks like 25 mins work as not been done for a while.

Told her it'll be £55.00.

She really should have not said anything.


DaveG

  • Posts: 6348
Re: Had a desperate customer say, "Charge me what you like!"
« Reply #8 on: April 30, 2013, 07:34:09 pm »
It doesn't happen often, but we were cleaning some shops this morning and a guy with a posh accent explained that he's selling his house, he has the estate agent coming around later today, and that he's desperate to have his windows cleaned; inside and out.  He says he understands it's short notice and adds that we could "Charge him what we liked!"

It's a big place too, swimming pool and tennis courts.

It's lovely when that happens.  We charged him well and ended up with a regular clean out of it.  He's moving to London and we'll clean it on a monthly basis till it's sold.  I just have to e-mail him and he promised (without prompting) to pay when he received the e-mail.  Not that I would take short cuts mind you.

But he's restored my faith in customers.

What ya charge then?
You can't polish a turd

MATT BATEMAN (OWC)

  • Posts: 1821
Re: Had a desperate customer say, "Charge me what you like!"
« Reply #9 on: April 30, 2013, 09:09:18 pm »
So you could've got £90?  ;D ;D ;D

I don't know.

Frankybadboy

  • Posts: 9024
Re: Had a desperate customer say, "Charge me what you like!"
« Reply #10 on: May 01, 2013, 06:57:22 am »
tosh

was his name squeaky ;D ;D ;D