[Michael Peterson]

dont bother trying to buy microbore from grippa tank they are out of stock, i had to call them after waiting days for it to turn up, they will have stock by the end of the week but no on told be and thier website didnt say, what a waste of time

[niceandclean]

What exactly is the set up there? Are they a window cleaning company first and foremost? Then they took on Alex G's tank set up?

[Michael Peterson]

after sitting down and fuming over the situation, i have to say the woman on the phone was good at her job said all the right things, if it wernt for her i wouldnt bother ever even looking at thier website again

[Fin Clearview]

Gonna try em on the phone tomo, 2 days no response to email and this is the second time im trying, shame really because they look half decent on website etc. cheeses you
Off when compared to some suppliers you get a response within 24hrs.

[mick hay]

I called them before Xmas asked if they knew of any custies nearby that had vac poles I could look at, before I bought them.
Said would phone me back let me know. Never heard from them again!

[ben M]

when i ordered my grippavac, i have been told next day delivery, instead it has been next 2 weeks delivery!! and part missing! very poor customer service! i won't order anymore from them!

[Fin Clearview]

It does make you wonder when you don't get a response but they have the time to update their Facebook status!    Very poor.

[Richard iSparkle]

Sorry to hear that you've had a bad experience with Grippa  I have always found them very good, and even when there's been a problem they've made every effort to sort it out for me with minimum impact on me. 

It is a shame that some times people seem to come straight to this forum when they have a problem with a company.  I would only use it as a last resort if I had tried and gotten nowhere with a company, after days of trying...

I certainly would rather my own customers got in touch with our office if they were unhappy rather than going online and writing negative reviews

[8weekly]

Sorry to hear that you've had a bad experience with Grippa  I have always found them very good, and even when there's been a problem they've made every effort to sort it out for me with minimum impact on me. 

It is a shame that some times people seem to come straight to this forum when they have a problem with a company.  I would only use it as a last resort if I had tried and gotten nowhere with a company, after days of trying...

I certainly would rather my own customers got in touch with our office if they were unhappy rather than going online and writing negative reviews

Agreed.

[Fin Clearview]

Different strokes for different folks Richard. At the end of the day I shouldn't have to wait days for a response especially after not even getting one ever after my last enquiry. I thought I'd give them another chance this time. In respect of my business and giving my opinion here, I wouldn't expect a prospective client to contact me without ever replying and I certainly would expect that she/he would tell others (via online or whichever) of the poor service they recieved. An open forum where bad customers but not bad suppliers are discussed, really?

[sham33]

They might as well take that website down till a build a decent one.

[Fin Clearview]

I recieved a call from Oliver at Grippa today. Although I'm dissapointed with the delays, he was very helpful and keen to ensure me that poor customer service is not their intention and the email problems are down to an IT issue. Once we cleared the air he was very encouraging for Grippa and by the sounds of it of they will serve us well. Has anyone here used them yet for an installation?

[mick hay]

ive waited 5 months for my call 

[Michael Peterson]

i also received an email sorting my problem from Oliver

[dave0123]

email problems are down to an IT issue

still using that excuse are they  said same 2 me 5 months bak.

[all clean and pristine]

I recieved a call from Oliver at Grippa today. Although I'm dissapointed with the delays, he was very helpful and keen to ensure me that poor customer service is not their intention and the email problems are down to an IT issue. Once we cleared the air he was very encouraging for Grippa and by the sounds of it of they will serve us well. Has anyone here used them yet for an installation?

Yes I had a driveway installation done about three weeks ago

[Fin Clearview]

I recieved a call from Oliver at Grippa today. Although I'm dissapointed with the delays, he was very helpful and keen to ensure me that poor customer service is not their intention and the email problems are down to an IT issue. Once we cleared the air he was very encouraging for Grippa and by the sounds of it of they will serve us well. Has anyone here used them yet for an installation?

Yes I had a driveway installation done about three weeks ago

What system did you go for? Any photo's to share? Could you drop me a line finmcb@gmail.com cheers