....piece of technology / gadget / machine / tool / service / training that you have started using/implemented in your business in the last year?
There has been 2 for us.
The first was putting shelves at the sliding doors of our floor sanding van (Merc Vito) facing outwards rather than in with all consumables like sand papers, sealers, lacquers now accessible withoutclimbinginto the back of the van. Keeping it tidier and easier to manage the stock.
The second was hooking everyone up to Evernote allowing us to create a file for every job starting with the initial enquiry, survey pics sizes and notes, the quotation, before and after pictures by guys onsite, paperless customer sign off and copy of invoice. All of this synced and accessible from any Internet connection, smartphone, iPad, pc meaning that all info is available to anyone that needs it about any part the customers experience with us without having to make contact with someone else and request information.
Oh there is a third thing. A rather funky door wedge that can hold open any door using a number of different ways.
what's helped you work smarter? A TM, new sat nav or the latest nano coated hybrid fibre woven boxers with carbon filter?