send her a letter threatening to proceed with legal proceedings for slander if she doesnt remove all comments about you and your business
She has done now but what do you do when someone gives the pole system a bad name?
The stock answer is something like this: If a window cleaner does a bad job with applicator and squeegee, the customer does not blame the tools. The customer blames the person who used the tools. However, when it comes to WFP, they suddenly decide to blame the tools - purely because they are not familiar with them.
I agree. I'll just tell you what can happen on Facebook sometimes. I've got 2 FB pages and used to get a lot of work off them. Now I just use them to drop the odd advert on local pages or to contact custies for payment etc.
There are FB pages out there where people just chat among themselves and others for group interest etc. On one of these pages, I had a customer who likes to stir the brown stuff and turned out to bully a lot of the military wives living in her area.
Anyway, one day this bird decides to post that she'd just had her windows cleaned, and while she was upstairs the cheeky f*** window cleaner nipped into her kichen and helped himself to water and something to drink!!!
Some of my custies saw this and contacted me. I joined the FB page where she'd posted this cr@p and read all the replies. "What a cheeky tw@ " etc etc. I posted nothing, but contacted her and asked her if she needed professional help for her illness. This thread she'd started on that page was rocking the rest of the night with comment after comment about other window cleaners who nicked this and robbed that etc. I posted nothing. Facebook is like goldfish in a bowl. Today's interest is totally gone tomorrow. I never lost a single customer from it but a lot of my custies mentioned it to me the next time I called and were disgusted. Some had defended me during this shyte and I thanked them. But the point is, go back onto the page where this woman has slagged off your work and see how far the thread has disapeared down the page.
It's of little or no interest the next day.
IF you contact her and threaten to take action for slander etc etc, get ready for a prolonged war with her posting how you've threatened her and have also said you'll do her car over etc etc.
Forget it, these mongs are all over the place and you can't please everyone. Walk away, and come back to the FB page in 48 hours and try to find what she posted. You'll see what I mean.