[Jason]

Hi everyone advice needed i've had a few customers lately say we dont need the windows doing this time but do them next time. So a six week clean becomes a 12 week. So do you guys charge double or let it go?

[steven ainger]

Personally, if there a regular customer and its a one off i let it go.
If they start doing it all the time try to educate them that the price you charge is for that frequency etc etc
If they want a 12 wk clean it cost xxx amount
If that dont work dump them

[ben M]

Personally, if there a regular customer and its a one off i let it go.
If they start doing it all the time try to educate them that the price you charge is for that frequency etc etc
If they want a 12 wk clean it cost xxx amount
If that dont work dump them

+1

[gavinb]

Dump and replace !!!!

[ALF.LEVER]

Hi, I think it's sign of the times people are struggling and cuttin back big time, prices fuel ,food all other stuff is crippling people it's poope at the moment I find it wih. Lot of customers at moment

[keyser soze]

i dont know about you guys but this time of year the windows arent that dirty and i feel a little bit like im a charity case. roll on summer

[Johnny B]

People are struggling with the economic climate, so if you can't accommodate them, let them go. If you need them, why not try to accommodate them as best as you can so you retain them, but make enough from them to make it worthwhile.

I deal with my customers according to their individual requirements. I would rather have them 2 or 3 times a year than not at all. In Ireland, this is the norm anyway.

John

[SunShineCleaning]

People are struggling with the economic climate, so if you can't accommodate them, let them go. If you need them, why not try to accommodate them as best as you can so you retain them, but make enough from them to make it worthwhile.

I deal with my customers according to their individual requirements. I would rather have them 2 or 3 times a year than not at all. In Ireland, this is the norm anyway.

John

I agree. Can YOU afford to loose them?

[Ben wood]

I have been canvassing a hour a night  for 5 days and have had a good response. Let it go but if they do it more than 3 times get rid and replace. I think all this doom and gloom is all in your heads.

[bobplum]

this is in my opinion the down side of a cleaning frequency above 4 weekly/monthly so i think you need to get it straight with your customer that to clean at three month intervals will be a lot more
if they have been a good customer then let this one go but get the message across with other customers and if they are not good customers then replace or maybe change the frequency

[AuRavelling79]

My customers have been trained never to try this on. If they do they are dropped. That is all.

The recession is in your heads as far as w/c is concerned.

[bobplum]

do a news letter or a memo to all customers,terms and condition type letter

[ben M]

My customers have been trained never to try this on. If they do they are dropped. That is all.

The recession is in your heads as far as w/c is concerned.

who do you think you are to talk like that about your customers?

[home6442]

I charge the same for 4, 8 or 12 weeks.
My wfp system cuts through 12 weeks of dirt as easy as 4 weeks
worth. So no extra time involved.
I find that my 12 week custys are not as fussy so I can work longer hours
in the warmer months and cut back in the winter.

[dotty]

just give her a chance we all know are hard its getting some people on here dont no how bad things are at the moment

[Temple cleaning services]

have to agree this has been happening to me a bit latley. in my view i think its just winter and dreary weather people just dont think its worth it! i sort of dont blame them!

[AuRavelling79]

My customers have been trained never to try this on. If they do they are dropped. That is all.

The recession is in your heads as far as w/c is concerned.

who do you think you are to talk like that about your customers?

  Comments like that make me smile ben M.

[ben M]

My customers have been trained never to try this on. If they do they are dropped. That is all.

The recession is in your heads as far as w/c is concerned.

who do you think you are to talk like that about your customers?

  Comments like that make me smile ben M.

good for you! but don't forget, you are only a window cleaner and you need your customers to feed you!

[Steve Sed]

My customers have been trained never to try this on. If they do they are dropped. That is all.

The recession is in your heads as far as w/c is concerned.

who do you think you are to talk like that about your customers?

  Comments like that make me smile ben M.

good for you! but don't forget, you are only a window cleaner and you need your customers to feed you!

Yeah Gold. Get out your beggin' bowl and sign saying "wife and two kids to feed". Some people. 

[Dani J]

My customers have been trained never to try this on. If they do they are dropped. That is all.

The recession is in your heads as far as w/c is concerned.

Hi Gold.
How do you train them ?
do you have a copy ?
so we can all learn how to train them ?
Your corporation appreciated