[garyfindlay]

I cleaned a flat in a nice area, and noticed the entrance to the communal area was rather dirty. I spilled some powerburst on the way out, and had to rinse it out. This left a nice clean square, in the middle of the carpet. Put some leaflets through the doors, and got a call today saying I had ruined the carpet and when was I putting it right. By ruining, she meant it was clean and didn`t fit in with the dirty surrounds, and I should call round and clean the full carpet, to make it match, for free. I gave her a price, and she said she would run it by the commitee. Should I have cleaned it for free, or should I wait and charge.........that is the question.

[mark_roberts]

Yes as you made the mess, in this case a clean mess.

Hopefully you will be able to blend it in as chem spills on carpets have a nasty habit of leaving really clean patches.

Mark

[Jamie Pearson]

I would have cleaned it then told the client that since their carpet had cleaned up so well I did the communal area to stop dirt from tracking off and got some brownie points.

A similar thing happened to us when doing a marble floor in some nice flats in Edinburgh. Our wet vac leaked onto the floor leaving clean drips to the lift. We cleaned and polished all 40m2 of it.

That "goodwill" got us the other 3 apartments on that level and the communal landings throughout the building.

[Deep Cleaning Solutions]

Fill in the clean patch, blend it in with some dirt  

[clinton]

May well as do it for free now as the above has made out.

Least its a nice little gesture.

[garyfindlay]

When I said I spilled some powerburst, It came out the sprayer when I pressed the trigger 

It is now blended in, all clean.

[andrew66]

we had the same issue some months back in a retirement home , we cleaned a small entrance area free of charge, made such a good impression they want us on a regular basis, happy days