[supernova77]

Hi All,

What do you think of my F. A Q. below?

I'm adding it to the back of my "windows cleaned" slips... And will hand it to new customers.

Andy

---

Are you insured?
> Yes. We are fully insured. For more details please see our website www.iconicwindowcleaning.co.uk

How do I pay?
> You can pay using cash, cheque, bank transfer or credit/debit card online at pay.iconicwindowcleaning.co.uk

When do I pay?
> We ask our customers to pay within a few days of work being carried out. A 10% charge is applied if we are required to chase payment after 14 days.

Do you clean windows in the rain?
> Yes. Because we use purified water to clean your windows rain does not affect the quality of our work.

Do you clean windows all year round?
> Yes. We provide a regular, reliable service throughout the year. We do not miss cleans in the winter months.

What if I spot a problem after you have cleaned my windows?
> Please contact us as soon as possible and we will return to rectify the problem.

Do you clean interior windows?
> Yes. Please contact us to arrange an interior window clean.

Do you clean conservatory roofs?
> Yes. Please contact us for a quotation.

---

[S.W. Window Cleaning]

You must have big slips 
Do you mind if I use it?
  Cheers,
     Steve

[supernova77]

You must have big slips  Smiley
Do you mind if I use it?
  Cheers,
     Steve

I use A5 slips.

No problem - Go for it 

Andy

[SunShineCleaning]

One trick I learned from marketing is to only use "you" and "your" rather than "we" or "I" as then when the reader reads it they automatically think about the benefits to themselves rather than someone they dont know.

For eg. Questions You May ask Yourself

"What happens if they damage my property?"
To give you peace of mind, you will be pleased to know that, Iconics window scrubbers carry £5 million worth of Public Liability. Your property, your family and visitors are all covered with a comperhensive Industry specific insurance.

This is the sort of thing I mean

[SunShineCleaning]

"Mmmm...my inside windows look dirty too."

You take pride in your house, so why just pay for half a job. In no time you can have perfectly clean windows on both sides of the glass. Just ask for a quote

[Spruce]

Nice Sunshine,
I like this approach to the FAQ idea.

[SunShineCleaning]

"I don't like to owe anybody money, how can I pay"

You can pay anytime after your windows have been cleaned either by cash or cheque and if you are not home when your windows are cleaned you can simply post the cheque or pay online at...
(If you wish to avoid the 10% surcharge please settle your bill witin 14 days)

[Mike #1]

Do your slips contain less than 1,000 words  . Mike

[SunShineCleaning]

I have one side for the bill and another for information such as Paying by SO or how we work in the cold weather.

[SunShineCleaning]

This is the SO one

[supernova77]

Sunshine - I like the look of your bill.

Here is the front page of mine, A5 size (the FAQ will go on the back).

https://dl.dropbox.com/u/52303233/Iconic_Windows_Cleaned.pdf

Andy

[SunShineCleaning]

I find that the larger size invoices are taken more seriously.

[wfp master]

will your customers read  all of that.?
or will they see the slip & say oh the window cleaners been pick it up then bin it.?

[SunShineCleaning]

Mine are bright enough to read it...

[Window Washers]

"I don't like to owe anybody money, how can I pay"

You can pay anytime after your windows have been cleaned either by cash or cheque and if you are not home when your windows are cleaned you can simply post the cheque or pay online at...
(If you wish to avoid the 10% surcharge please settle your bill witin 14 days)

love this one 

[Mike #1]

All in all stuart slips are well laid well done mate i like em a lot i also like the 10% surcharge might pinch that idea as please pay within 3 days aint working for some . Mike

[SunShineCleaning]

All in all stuart slips are well laid well done mate i like em a lot i also like the 10% surcharge might pinch that idea as please pay within 3 days aint working for some . Mike

Cheers Mike, I guess it is like everything else they evolve as time goes on and as with my setup it works for me. If at some point it doesn't I'm not afraid to try something new.

[SunShineCleaning]

"Do you get wet when it rains?"

Thank you for your concern. In order to keep your windows at there best you will receive one visit once every month/4/6/8weeks. No doubt you don't want dirty windows when your friends call by unexpectedly. For this reason your windows will be cleaned in all but the worst weather. Because you have chosen a professional window cleaning company you never need to wory about the quality of work. Quality is guaranteed!

This says what you want to say about regularity and wet weather work.

[SunShineCleaning]

Very good indeed.

"I don't like to owe anybody money, how can I pay"

Instantly went for my wallet then realised I don't owe sunshine any money 

It's about training them to think a cirtain way. It works...

[mark turton]

Very good indeed.

"I don't like to owe anybody money, how can I pay"

Instantly went for my wallet then realised I don't owe sunshine any money 

   

.............lmao - excellent - rofl