[LWC]

I dont know why i keep going back to this customer the never leave gate open even tho i text them then ive had this email today

"Hi
Sorry the back gate was opened this morning, I had to go to a physio appointment following a RTA.  Unfortunately we are not prepared to pay for what you done as the front porch windows were still frozen.  It wasn't really the morning to be cleaning windows."

Ive got a clever reply coming up but i think im just on a rage now. 2 of the windows froze when i cleaned the glass not that bad tho. I dont see the prob rest of house was fine.

[supernova77]

I would reply and tell them to pay £1 less because of the frozen window... Then once they've paid just never go back.

Andy

[G Griffin]

It really wasn't a day to be driving, either.
Get well soon.

[LWC]

LOL Griffin thats cheered me up.

No but i am thinking of saying this is our only income, if we stopped because weather was cold we wouldnt earn anything. Unfortunately we will no longer be cleaning your windows.

[CLEANCARE WC]

i clean windows EVERYDAY for customers who leave the gate open when requested and who appreciate my all year all weather  service...consider your ass dumped beeeeatch!

[Cliff perkins]

Hiya
Id go back clean the frozen windows again and get paid.
If you want to leave them do so but dont get a bad reputation make sure they are happy 1st.

Sometimes you gotta do stuff u dont like doing.

Goodluck

[LWC]

They have been constant messers of late, i know what your saying cliff im usually alot more professional than this but theyve got my back up!

[Richard iSparkle]

the simple answer is that your windows will be clean despite the ice.  when the ice melts if they are not up to the expected standard please call me and we'll come back.

[Tom White]

the simple answer is that your windows will be clean despite the ice.  when the ice melts if they are not up to the expected standard please call me and we'll come back.

Yes, spot on, but write it, don't text it, then wrap the note around half-a-brick and...

No, don't, I'm only joking.

And neither should you strew a handful of carpet tacks over their drive; defo not.

Personally, I'd consider all these 'nasty options', then I'd let it go, I wouldn't reply to them, I just wouldn't go back either.

Flip 'em!

[Mike #1]

By now the glass is unfrozen and spotlessly clean so that takes care of complaint . Collect payment and dump you can do without the hassle mate . Mike

[Ian101]

APART FROM THAT .......................

is the best phrase for unmasking any real problems - used it all the time when closing car sales.

"so apart from the frozen porch are you happy ?"

if yes is answer then fine just redo the offending glass

if no then you need to dig deeper





how full are you ........ if bursting at seams then time to say bye bye if serial messers.

if you need work then only you can decide what to do.  

remember the 3 C's of window cleaning .................. its in my tag line just under this bit 

[Window Washers]

APART FROM THAT .......................

is the best phrase for unmasking any real problems - used it all the time when closing car sales.

"so apart from the frozen porch are you happy ?"

if yes is answer then fine just redo the offending glass

if no then you need to dig deeper





how full are you ........ if bursting at seams then time to say bye bye if serial messers.

if you need work then only you can decide what to do

great post Ian

[colin purewater]

I would reply and tell them to pay £1 less because of the frozen window... Then once they've paid just never go back.

Andy

Beat me to it

[steven ainger]

It really wasn't a day to be driving, either.
Get well soon.

Classic  youve got to send this reply,
Oh, dump & replace with 2 more, someone had to say it.

[AshWhite]

APART FROM THAT .......................

is the best phrase for unmasking any real problems - used it all the time when closing car sales.

"so apart from the frozen porch are you happy ?"

if yes is answer then fine just redo the offending glass

if no then you need to dig deeper





how full are you ........ if bursting at seams then time to say bye bye if serial messers.

if you need work then only you can decide what to do.  

remember the 3 C's of window cleaning .................. its in my tag line just under this bit 

Classic motor trade close.

[sham33]

Ok np, pay me when they thaw out. Sorted.

[Window Washers]

APART FROM THAT .......................

is the best phrase for unmasking any real problems - used it all the time when closing car sales.

"so apart from the frozen porch are you happy ?"

if yes is answer then fine just redo the offending glass

if no then you need to dig deeper





how full are you ........ if bursting at seams then time to say bye bye if serial messers.

if you need work then only you can decide what to do.  

remember the 3 C's of window cleaning .................. its in my tag line just under this bit 

Classic motor trade close.

i thought that's just normal practice in any business. Just getting rid is not the answer although a lot easier

[Ian101]

APART FROM THAT .......................

is the best phrase for unmasking any real problems - used it all the time when closing car sales.

"so apart from the frozen porch are you happy ?"

if yes is answer then fine just redo the offending glass

if no then you need to dig deeper





how full are you ........ if bursting at seams then time to say bye bye if serial messers.

if you need work then only you can decide what to do.  

remember the 3 C's of window cleaning .................. its in my tag line just under this bit 

Classic motor trade close.

Yup but handy in lots of situations ............ then there is NLP but not too much up on that

[G Griffin]

From the e-mail, I would say they're not interested in the porch windows being re-done and they just don't want to pay. You could offer, LWC, and see what they say.

In these situations, I try and do the 'right' thing, so that I can look them in the eye because I have the moral high ground  . I couldn't do that if I'd egged their windows, as tempting as it is.
Don't stoop to their level and remember some people don't deserve a decent window cleaner.
Forget 'um.

[Nick Wareham]

Just getting rid is not the answer

Totally wrong.  "just getting rid" is EXACTLY the answer.

One of the best perks of window cleaning is not having to put up with knob heads.  Customers need you MUCH more than you need them.

Don't bother with clever or sarcastic replies, you'll only get a sarcastic one back and on and on it goes.  Just dump them and never think about them again. Replace them with a better customer.