I ordered a couple of new Extreme SL Sill brushes last week from Gardiners (spend of about £70.00) and was suprised that they didnt come with the screws to attach them. When I called the office they sent some out to me, but at the price of just under £2.00 which seems a little wrong really. I woild much rather, if theyre not going to send them out as standard, they they check if you want them to include them in your order when you make it.
Didn't they used to send the screws out with new brushes?
We do try and cover every base for our clients when ordering brushes. We also try and not sell our clients something they do not need. The only reason that we started to sell brushes as a 'bare brush with no socket fitted' as an option is for clients that have previously bought our poles, goosenecks and brushes and who just want to replace the brush but have everything else. We have never sold bare brushes with screws included, only as a bare brush or as a complete unit with socket attached.
We have presumed that if a client is not ordering a brush with a socket fitted that they must already have one of our plastic sockets fitted on an old brush or that they have one of our carbon goosenecks. If a client already has a brush socket from a previous brush then they must have the two screws that were in use with this socket. Likewise if a client has a carbon gooseneck then they will also have the two screws with it.
If when buying brushes clients do want a socket fitted then it a selectable option on the brush at £2.00 fitted (brush and screws all assembled) which is a saving of £1.55 if they were bought as spares.
If clients want to buy screws separately as spare items from us then we sell them individually at 40p each (80p for a pair). We also list exactly which lengths they are so if a client wants to source them locally they can.