[dustdees]

I'm trying to put together a system for measure client satisfaction of our service and obvuoisly the quality of my girls cleaning services.

I am thinking of putting something in with the clients month statement. How does everyone else measure this?

Cheers Guys

[Phoenix]

I have sent you an email with an attachment.  This is what we use to measure customer satisfaction in the form of a satisfaction survey questionnaire.

[keen2clean]

hi phonix is it possible for me to see this form as im thinking of doing the same thing keenerkleaner@fsmail.net

[Phoenix]

See my e-mail, attachment sent.  Any use???

Please leave feedback

Regards

Graham

[dustdees]

Hi Graham,

the document that you sent me was brilliant.Sorry I have beena ble to get to you be fore now, staff on sick and all that..Thanks again, it's just what I was looking for!!

[mxg]

Graham

If you don't mind, I would be very interested in a copy of this document too. We have brainstormed a few ideas but I haven't been happy enough to go with any of them to date. This might just be the answer.

Thanks

Mick

[House Buddies]

Hi

I have a customer comment sheet that the cleaners have to leave at the clients after each clean, The cleaner has to sign it to say they have cleaned the property according to the itineary. There is also tick boxes so clients can select other services that we offer.
The client can leave a comment on the sheet or different instructions ready for the next week. We have seen a high retention rate and cross selling.

If anyone would like this then please email me carl@housebuddies.co.uk