[Craigp]

Warren, when I read your posts on adwords, I thought, this guys switched on. Thats why I was supprised to see you do a lounge for £25.

Maybe some like Susan can make that work, I honestly don't know how they do it.

I used to charge £35 for a lounge, I never made any money

[John Geurkink]

I have made it a point to not clean for those who don't respect their own carpet, they always turn out to be bad custys.
If they care, I show extreme care for their flooring, however if they don't care, I don't bother.

[Tony Stewart]

Thanks for the help - I thought it was just me doing the wrong thing.
 Jim I think you are spot on - I got the letting clean because I started to clean a demo patch and the guy said keep on cleaning (after I got my price ). It's just like Cheshireman says I look at a carpet see the need and try and turn it into a sale. Sometimes we all have to accept that maybe the guys do not want it, but still actually need it!!

I do not want to argue the finer points but Warren it is hard pricing up a Chinese Restaurant at say £320 only to be told that the guy then uses a portable and does it for £190. That is what you think the job is worth to do properly with a truckmount etc etc. You struggle to come back and say "Oh so you want a freshen up then" I know that is a bit simplistic but at least with Jim and Doug you are in a much stronger position because they can see the difference.
p.s. John.....you're right when another Indian restaurant owner said I had it cleaned 3 years ago for £100 and a free meal for two, I managed to keep a straight face and say my wife hates Indian food but what I meant was if your restaurant floor is like that what must the kitchen and the food be like?

[Warren Aldridge]

Well to be honest I don't think I've ever won a job for a restaurant because they always want complete restoration.

I quoted a double story pub the other day £1200 and the person who won quoted less than half.

I asked what they wanted to achieve because there was black top and gum everywhere... they wanted all of that to be removed and after office hours so I quoted what it was worth to me in order to do a proper job.

But if they only wanted a quick freshen up and didn't worry about the blacktop and gum then I could have done it for considerably less.

Qualify what the customer wants and what the budget is and then set the expectation. You don't have to do complete restoration is they don't want it

[Russ Chadd]

I find most Indian people very difficult to do business with, at the end of the day they know what they want to pay and if the price you give them doesn't match the price they have in their heads you will never win!
I have seen some absolutely filthy carpets in some of my local Indian restaurants and they use every excuse in the book to avoid having them cleaned... should be tighter rules on restaurant cleanliness enforced by local councils!!

[wayne zabel]

I find most Indian people very difficult to do business with, at the end of the day they know what they want to pay and if the price you give them doesn't match the price they have in their heads you will never win!
I have seen some absolutely filthy carpets in some of my local Indian restaurants and they use every excuse in the book to avoid having them cleaned... should be tighter rules on restaurant cleanliness enforced by local councils!!

I personally have no problems with Indians,I do a job in a Hindu temple in Manchester,on the other hand Pakistanis and Bangladeshis I find very difficult.

I believe that most "Indian" restaraunts in the UK are run by Pakistanis and Bangladeshis.

[garybristow]

im with warren,i price the job to do properly and make a profit
if they want it done great ,i always think they are settling for second best
i used to take it too personal  when i priced a job and never got it,
my customer base is full of people that are satisfied with what i do and are ok with the price,you cant win them all !!!!!