[Stephen Fox]

3 days after we released the product on our website you suddenly listed the same item as coming soon with a stock photo from the manufacturer (yes I am aware that we do not make these items!). They were instantly listed as budget although I know from having spoken to various manufacturers including yours that the build price of these is not budget compared to other backpacks - your retail price is the only thing budget about them. When you got the items some weeks after originally listing you then changed the photo to represent the actual colour of the item you received. You also even had listed this item on your website, until just recently as 'exactly the same model as sold by Gardiner's'

Having spoken to the manufacturer about this in detail I know that you simply bought some samples. We are the only UK distributor of these products. These items have undergone a couple of upgrades since your samples purchase which your 'items' do not have. You recently were commenting on how most suppliers do not have real stock of items they were selling unlike yourselves - however with this item I would say that the foot is on the other shoe.

With regard to marketing ploy - is it a ploy to advertise a competitors product at a substantial discount and then when they are on the phone say that these are not currently in stock and then direct them to one of your standard items at the same lower price? This is exactly what users of this forum have reported as having happened and what clients have commented on to us when discussing their attempts to buy this item from your firm. I will leave the users of the forum to decide if this counts as a marketing ploy  

Alex, to reiterate - we bought the same product from the same manufacturer as you for stock, and have since sold them. We didn't get a large supply of them as they haven't proved that popular. As far as i'm aware we sold these backpacks before you had them? We certainly had them in stock before you.

We have since acquired a more suitable version for the marketplace which we now have available - we are also the exclusive distributors for this model.

[mikeyfaerosyth]

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   Re: gardiners bacpack.
« Reply #19 on: Today at 09:30:18 am »    Reply with quote
Quote from: mikeyfaerosyth on Today at 08:36:45 am
I ordered the Gardeners backpack from wcw to see if they really did have them in stock,

No, but they debited my account then phoned me 5 mins later to say not in stock and could supply there own pack.Fine I say and and happy with that,makes no difference to me will rarely get used anyway.

So no, not in stock or is it just me?

Not hear to slag of any supplier or any member,

not my style and not why I use this forum,

But after sitting at home on 3 seperate days losing money because of mistakes made,not by me,

then not recieving my 10% discount as compensation, Angry

Think I will stick to Gardeners,they respect there customers and are great to deal with.

Now,too much wine last night and my heids thumping,time to go to work Undecided



Mikey,

I think you have already posted on this issue and the fault was with the courier as you identified. Not heard of the 10% compensation issue before - please email me fox@windowcleaningwarehouse.co.uk to recitfy this as best as possible. Even though the problem is 'technically' not our fault the couriers act on our behalf and we will try to make sure that customers are happy even if things go amiss, which unfortunately they do time to time.   










The fault lies with you Stephen ,

I notified wcw on the morning of the first delivery date about the mistake the courier made with the address,and after phone calls to wcw it took 3 attempts at delivery.

I tried my best to help with the mistake made by somebody else and was told by wcw the courier had left a note on 2 occassions,which I stated was untrue but I was not believed,as the courier can't be wrong,right?

Mistakes happen,but no need for a manager to treat a customer as an annoyance/hassle to deal with instead of helping matters.

Mike

[Stephen Fox]

Mike, once again I can only apologise for this. Looks like we were piggy in the middle here.

I've spoke to the managers here to address what you've commented on. It won't happen again!!

Best regards

[mikeyfaerosyth]

Fair enough Stephen.

[gary999]

simple fact is whilst you two can  squabbe all you like about backpacks,

the best place to get a backpack at decent price with cheap spares when needed
is john hewitt

Actually neither of us was saying that either of the backpacks were better or worse than another.

I was commenting on the marketing that Stephen has employed on this model.

i know, i just threw that in for my own amusement

ill get my coat

[johnny bravo]

what about this Big Boy wcw,  22 litres @ that price i may well be ordering one soon,  is it same spec as yous wcw 18 litre red one.                                  ts1cleaning

[wfp master]

simple fact is whilst you two can  squabbe all you like about backpacks,

the best place to get a backpack at decent price with cheap spares when needed
is john hewitt
[/quote yes i agree had one for over a year now. ws18 holds about 20 litres & for£110 delivered is a great price.

[jk999]

simple fact is whilst you two can  squabbe all you like about backpacks,

the best place to get a backpack at decent price with cheap spares when needed
is john hewitt

cheap Chinese crap I have about five broken ones in my garage all bought in the space off 18 months the last one I bought the switch broke in first day took it back got another one switch broke in four weeks he said to me I must have broke it myself . within two weeks off that he was selling backpacks with broken switches half price still didn't get a refund

[jk999]

got fed up off buying cheap Chinese crap got pure freedom now ,touch wood had it four n half months no probs at all