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Klean07

  • Posts: 3243
Lost a few this week!!
« on: November 09, 2012, 03:33:07 pm »
I seem to be losing more customers than ever due to the reccession. I've lost 3 £15 ones this week but luckily I gained 2 more back!! I've also dumped a few this month. Just fed up of their lame  excuses all the time!!
Anyone else lost or dumped any this week?
kkleanwindowcleaning.co.uk

TomCrowther

  • Posts: 1965
Re: Lost a few this week!!
« Reply #1 on: November 09, 2012, 03:41:55 pm »
Yep. Two have managed to sell their houses, so no more cleans required. One more was up front and said they couldn't afford a wc anymore.
I have dropped three due to bad payers and two more which I am meant to clean every six weeks, both large houses with serious security, so they have to be in to open gates etc, but both customers have forgotten the six week cycle and think they can ring for a clean every ten or twelve weeks for the same price?
On the other side, got two new customers at normal domestic rates plus a small block of flats £150 every two months. Swings and roundabouts.

Granny

  • Posts: 824
Re: Lost a few this week!!
« Reply #2 on: November 09, 2012, 03:43:39 pm »
Hi Klean
Lost two but only sorry I didn't dump them first had my doubts last time when they were texting about windows being wet and being cleaned in the rain and general moaning.
Picked up a dentist's nice big house while I was out there - worth double the two I lost so even stevens thankfully!!!!
 ;D
Really good customer just sold up last clean just done. ???
Gonna have to canvass I've dropped several messers, long distance never in collects but I figure they are costing me more in the long run.

And got the good news about the 326 new flats ;D
G.

Klean07

  • Posts: 3243
Re: Lost a few this week!!
« Reply #3 on: November 09, 2012, 03:50:27 pm »
Well done. I've only recently started dumping awkward customers but hey it feels good knowing that I don't have to put up with their excuses anymore etc.
kkleanwindowcleaning.co.uk

Ronnie Bryce

  • Posts: 1194
Re: Lost a few this week!!
« Reply #4 on: November 09, 2012, 04:00:22 pm »
Yes I am loosing custies too. Most have been honest and are saying they are going to do it themselves to save money.
It's never happened on this scale before, will just need to see how it goes for a while before renting my body out.

Perfect Windows

  • Posts: 4303
Re: Lost a few this week!!
« Reply #5 on: November 09, 2012, 04:01:38 pm »
see how it goes for a while before renting my body out.

Those five pence pieces can build up to a tidy sum over time.

Vin

Perfect Windows

  • Posts: 4303
Re: Lost a few this week!!
« Reply #6 on: November 09, 2012, 04:03:08 pm »
My wife rented her body out for a night.  She came back with £100.50.  I asked who gave her 50p, and she said "all of them"

Vin

Klean07

  • Posts: 3243
Re: Lost a few this week!!
« Reply #7 on: November 09, 2012, 04:36:27 pm »
If ever you want another job then I'm sure you'll do good at stand up lol!!
kkleanwindowcleaning.co.uk

bobplum

  • Posts: 5602
Re: Lost a few this week!!
« Reply #8 on: November 09, 2012, 05:32:12 pm »
i find it comes in cycles,a couple of months all is quiet then bang....you loose three or four then you pick up a few then it starts to balance out

A & J Owen Window Cleaning

  • Posts: 2192
Re: Lost a few this week!!
« Reply #9 on: November 09, 2012, 05:46:50 pm »
hi mate u ok its the time of year and they are skint so its the old windy thats got to go.

Klean07

  • Posts: 3243
Re: Lost a few this week!!
« Reply #10 on: November 09, 2012, 07:34:51 pm »
Yes I'm good thanks. I know its swings and roundabouts which is good. Don't think I'll be going out of business yet!!
kkleanwindowcleaning.co.uk

Steve Sed

Re: Lost a few this week!!
« Reply #11 on: November 09, 2012, 08:13:16 pm »
We're all doomed.   ;D

A-W-C

  • Posts: 246
Re: Lost a few this week!!
« Reply #12 on: November 09, 2012, 08:25:49 pm »
I lost 3 custys this week  :-\

dave f

Re: Lost a few this week!!
« Reply #13 on: November 09, 2012, 08:47:56 pm »
looks like my nation wide cavasing is working ;D ;D ;D

dave f

Re: Lost a few this week!!
« Reply #14 on: November 09, 2012, 08:56:35 pm »
dont take this the wrong ever thought of a job change ;D

GoodFella2006

  • Posts: 413
Re: Lost a few this week!!
« Reply #15 on: November 10, 2012, 12:19:53 am »
Lost two this week.Both passed away.

I want immortal customers  ;D

Small but perfectley formed

  • Posts: 1747
Re: Lost a few this week!!
« Reply #16 on: November 10, 2012, 06:07:05 am »
Also lost a few due to expiring and the karcher phenomenon
Spit and polish

sandy

  • Posts: 105
Re: Lost a few this week!!
« Reply #17 on: November 10, 2012, 07:25:28 am »
Its seems harder to get the money out of them i feel like the rent collector sometimes and yes i would like to evicte afew of them and send them to the workhouse

robertphil

  • Posts: 1511
Re: Lost a few this week!!
« Reply #18 on: November 10, 2012, 07:37:34 am »
a customer asked me my opinion of a karcher shes thinking of buying. iv no opinion,do her good to shed some of her weight was what i was thinking

roundbuilder

Re: Lost a few this week!!
« Reply #19 on: November 10, 2012, 09:45:49 am »
Hold your head up high still. Its month before xmas and some customers need to hold back on there spending and get into financial difficulty so first to go is us. I have had about 20 say they will have to stop using me this month, i said to all of them that i can continue them In february as i wont be doing much over the next few months and every one of them were fine with it. Its obvious to me it was money issues for there concerns.
I always do all i can from letting a customer cancal on me unless its for a poope job on our part or they are messers.